Customer Service Specialist I

Job Summary: As the Customer Service Specialist, you will assist clients with status inquiries regarding applications and assess and complete applications for individuals desiring services for the programs provided to low-income residents of Charleston, Berkeley, and Dorchester counties.

Duties and Responsibilities:

• Interacts with customers via telephone, email, online, or in-person to provide support and information on products or services.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Determine client eligibility and complete applications.
• Accurately enters and maintains electronic documentation through computerized record-keeping and manual documentation as required for operational efficiency.
• Receives application verification documents and enters them into the file electronically.
• Identifies and provides emergency crisis services as necessary; makes immediate assessments and responds according to accepted crisis intervention methods and techniques.
• Refers clients to community resources and other organizations for services not rendered by the Agency.
• Maintains customer accounts and records of customer interactions with details of inquiries.
• Performs other duties as assigned.

Education and Experience:

• Minimum Associate's degree in Human Services, Social Services, Psychology, or Sociology field desired or a combination of education and /or experience.

Special Skills:

• Strong interpersonal and communication skills and the ability to work effectively with various clients in a diverse community.
• Ability to listen to, understand, and follow directions.
• Ability to gather data and compile information.
• Ability to work in a fast-paced environment.
• Ability to work with a team as well as independently.
• Proficient computer skills with the ability to learn new software.