Fraud Analyst

POSITION SUMMARY:  The Fraud Analyst is responsible for handling customer fraud disputes and fraud detection. He or she sees disputes from input to resolution, assisting internal and external customers as needed throughout the dispute process. Performs in-depth analysis of areas of fraud and is considered a subject matter expert.

POSITION RESPONSIBILITIES:

• Working dispute process for debit cards, ATM, and P2P throughout all stages including pre-arbitration and merchant disputes where necessary to assist the customer.
• Daily review of system generated exception and fraud reports, elevating items as necessary. Reviews ACH disputes and affidavits of forgery, forwarding to Deposit Operations for return.
• Daily review of AML system reports for commercial check fraud detection.
• Filing and following up on police reports.
• Assists in scanning and document archiving.
• Assists in various Fraud department duties including reviewing debit card issuer alerts, file debit card stop payments, and as needed or directed by supervisor. 
• Provides the Synergy Bank standard of excellence in customer service.
• Maintains honesty and the highest level of ethical standards.

REQUIRED QUALIFICATIONS:

• Proficient in Microsoft Word and a basic understanding of Microsoft Excel.
• Ability to pay close attention to detail.
• Ability to comprehend and analyze information in order to draw a conclusion.
• Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior even in trying situations.
• Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers.
• Must always be looking for ways to help others.
• Must be aware of the actions and reactions of others and respond appropriately.
• Ability to multi-task in a fast-paced work environment.
• Ability to organize and prioritize daily tasks.
• Ability to present a business professional appearance.
• Must have reliable transportation to commute to and from work.

EDUCATION AND EXPERIENCE REQUIRED:

• High School diploma or GED equivalent.
• Previous banking experience. 

EDUCATION AND EXPERIENCE PREFERRED:

• Previous banking experience particularly in areas of processing fraud claims or chargebacks.

COMMUNICATION:

• Must be able to provide information to supervisors, co-workers, and customers both verbally and in written format.

PHYSICAL REQUIREMENTS:

• Must be able to work at a computer station in front of a monitor for up to 4 hours at a time without the opportunity for a break.
• Must be able to interact with the public utilizing various methods of communication.
• Employee may be required to squat and remain in that position for short periods of time while searching for and/or reaching for files at ground level. This could occur as few or as many times as necessary to accomplish the requested task.
• Must be able to lift and carry approximately 10-15 pounds multiple times throughout the day.

MENTAL REQUIREMENTS:

• Must have the attention span to stay alert and attentive during a normal 8-hour workday.
• Must be able to make sound, quick decisions based on the facts of a situation, and remain calm and in control in a possible ever-changing environment or an emergency.
• Must be able to follow instructions and procedures exactly as trained or directed by his or her supervisor.
• Must be able to listen to, grasp, and respond positively to supervision and instructions by Management.
• Physical and cognitive ability to perform the essential duties and functions of his/her job.

Equal Opportunity Employer/Veterans/Disabled.