Lead Gallery Host (Front Desk Supervisor)

General Summary of Job Duties:

At Hyatt Place Las Vegas in Silverton Village we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Lead Gallery Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. 

Principle Responsibilities and Duties:

• First contact for guest concerns - Each hotel to set specific options for service recovery
• Training of all new Gallery Hosts
• Conduct huddles to ensure clear communication of the days’ events to all Gallery Hosts
• Food & Beverage inventory and ordering
• Oversee FIFO (first in/first out) process with Food & Beverage
• Conduct property tours for new hires and clients as necessary to assist the Sales department
• Oversee group reservations to ensure that they are pre-assigned and pre-keyed
• Initiate boards for Housekeeping in the morning
• Walk through of public areas and kitchen with follow up report/checklist to management
• Responsible for overseeing proper meeting room set up/tear down for internal and external clients
• Act as Manager on Duty in the absence of management
• Inventory control of Gallery Host Stand supplies and kitchen supplies
• Our successful Lead Gallery Hosts demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby making a real connection with our guests.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:        Always do the right thing and treat everyone with dignity and respect.
• Collaboration:    Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                 Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Skills, Education & Other Requirements:

• High School Diploma or GED
• Six months experience as a Gallery Host at Hyatt Place
• Completion of all First Place Training Modules
• Schedule flexibility - must be able to work any shift
• Outstanding customer service skills
• Ability to work well with other team members
• A desire and the ability to grow into a management role is preferred

Required Work Cards:

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Possession of /or ability to possess a Health card

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Regular use of a computer and different software programs.
• Basic math and spelling skills.
• Ability to demonstrate good organizational skills.
• This position requires sufficient experience, education and job knowledge to meet current business needs
• Continuous movement, and occasionally, you will have to lift or move up to 20 pounds.