Toyota of Portland, a dealership part of the O'Brien Auto Group, is currently seeking a full-time Service Advisor.
We are looking for a team player who has advising or writing experience, customer service, and/or dealership experience. This position will be a commission-based position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule.
The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities.
This position has a base salary of $1,500 (based off hours clocked) plus personal commission or state Min Wage, whichever is greater. The percentages start at 5% and go up to 9.5% based off production. Subject to eligibility requirements, we offer the following benefits:
- Bonuses
- Vacation – based on hire date and paid based on position.
- Medical/Dental/Vision/RX
- Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
- 401(k) plus company match
Responsibilities can include, but are not limited to:
- Greet customers when they arrive and escort them when they leave
- Advise customers about warranty protections and potential cost savings
- Answer questions about service outcome
- Consult with mechanics about necessary repairs and possible alternatives to expensive work
- Provide customers with necessary problem/solution information
- Manage and oversee the service center's workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
- Attend regular weekly morning meetings
Preferred Qualifications:
- Previous retail sales or customer service experience preferred but not required.
- Reynolds Ignite experience
- A charismatic and relatable personality
- Ability to communicate suitably through email, phone, or in person
- A desire and drive to be successful with a positive attitude
Equipment/Machines/Tools Typically Used: Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.
Chemicals: Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.
Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling
Qualified candidates must have a valid driver's license, clean driving record, and the ability to pass a background check.
Toyota of Portland is an equal opportunity employer and a drug-free workplace.
