ERP Project Manager

General Summary

The ERP Project Manager is responsible for leading and managing ERP implementation project. This role involves facilitating a cross-functional project team, managing resources, setting project timelines, and ensuring successful delivery of ERP solutions that meet organizational goals. The ERP Project Manager ensures that the system is implemented on time, within scope, and on budget while addressing the needs of various stakeholders.

Principal Duties and Responsibilities (Essential Functions)

Project Planning and Management:

• Develop comprehensive project plan, including resource allocation, timelines, milestones, and deliverables.
• Define project scope, objectives, and success criteria in collaboration with key stakeholders.
• Monitor and report on project progress, ensuring adherence to timelines, budget, and scope.
• Allocate project resources effectively, including internal teams, external consultants, and third-party vendors.
• Lead and motivate cross-functional project team to ensure successful delivery of the project.
• Ensure proper training and knowledge transfer to end-users and support teams.

Vendor and Software Selection:

• Collaborate with the projectt team to evaluate and select the best ERP system and vendors.
• Manage relationships with external vendors, ensuring timely delivery of solutions and services.
• Oversee contracts, licenses, and service agreements with ERP vendors.

Stakeholder Communication:

• Serve as the primary point of contact for stakeholders, including senior management, department heads, and end-users.
• Facilitate regular meetings and communication with project team members, vendors, and stakeholders.
• Provide regular updates to stakeholders, ensuring transparency and addressing any concerns or risks.

Risk Management:

• Identify, assess, and mitigate risks throughout the project lifecycle.
• Develop contingency plans and handle unexpected challenges that may arise during the project.
• Ensure that the project complies with regulatory and organizational requirements.

Implementation and Integration:

• Oversee the installation, configuration, and customization of ERP software to meet the organization's needs.
• Ensure seamless integration of the ERP system with existing business processes and systems.
• Collaborate with technical teams to manage data migration and ensure data integrity.
• Manage project team members to create standard operating procedures and associated documentation

Testing and Quality Assurance:

• Lead testing efforts, including system, user acceptance, and performance testing, to ensure the ERP system functions as expected.
• Address any issues or bugs that arise during the testing phase and ensure their resolution before going live.

Post-Implementation Support:

• Provide post-implementation support and maintenance to ensure smooth functioning of the ERP system.
• Conduct reviews and evaluations to assess project success and identify areas for improvement.
• Support future upgrades, updates, or system enhancements.

Other:

• Supports mission, vision, values and strategic plan of Meals on Wheels People, Inc.
• Other duties as assigned

Education & Knowledge

• Bachelor’s degree in project management, business, or related field (Master’s degree preferred).
• Project Management Professional (PMP) certification or equivalent preferred
• Strong knowledge of project management methodologies
• Strong understanding of ERP systems and business processes, including finance, supply chain, manufacturing and operations

Skills, Abilities & Experience

• 5 years of experience in project management, with a proven track record of managing successful projects and cross-functional teams, ERP project management experience required
• Experience creating Gantt charts and workflows
• Experience in managing cross-functional teams and working with both technical and non-technical stakeholders
• Familiarity with ERP platforms, data migration, system integration and business process mapping
• Strong leadership, communication and interpersonal skills, with the ability to manage multiple stakeholders and communicate with diverse groups of people.
• Proficiency in project management software (e.g., MS Project, Asana,).
• Experience effectively managing project budgets and resources.
• Superior organizational, problem-solving and time management skills including the ability to set priorities and remain adaptable in a fast-paced environment
• Skill and motivation to work independently and cohesively with internal and external customers throughout the organization

Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.

Working Conditions/Physical Demands

• Standard office environment
• Minimal lifting over 20 pounds
• Minimal reaching, bending and stooping 
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, phone and standard office equipment
• Successful candidates must pass pre-employment drug and criminal background check

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.