SUMMARY:
In accordance with RNP's Mission Statement, Philosophy of Client Care and Code of Ethics as stated in the Personnel Policies and under the supervision of Chief Executive Officer, implement agency strategic plan toward excellence in client care, robust fiscal health, compliance with contracts from agency funders and regulatory bodies. Oversee development and implementation of performance improvement projects to ensure quality, performance improvement initiatives, and improve clinical efficiencies. Supervise Centralized Screening to ensure clients enter the agency at appropriate level of necessary clinical care and receive episodes of least restrictive care that ensure optimal clinical outcomes.
HOURS: Monday - Friday 8:30 am - 4:30 pm
SPECIFIC DUTIES AND RESPONSIBILITIES:
- In coordination with the executive team, develop and implement performance improvement strategies related to clinical excellence, efficiency of program operations, maximization of individual and program productivity, and growth of census
- Oversee Centralized Screening to ensure accessibility of appropriate level of care upon admission to the agency.
- Develop and implement staff workflows and workgroups to bridge client transition between levels of care, optimize interagency referrals, support positive client recovery outcomes, and maximize service utilization.
- Evaluate clinical and administrative workflows to improve efficiencies to meet or exceed utilization in all agency levels of care and meet financial program targets.
- Increase interagency referrals by establishing consumer pathways to recovery focusing on transitions through agency levels of care to ensure clients meet recovery goals (e.g. coordinate pathways between highest level of detox, to clinical residential, recovery housing, MAT, and outpatient services).
- Coordinate with the Chief Program Officer to implement evidence-based clinical and administrative practices that improve standardized services across agency programs, maximize staff efficiencies, and improve clinical outcomes.
- Expand Centralized Screening to include all residential, outpatient, and MATS services.
- Develop and implement Centralized Screening and agency-wide processes and procedures that steward clients between levels of care and maximize client participation in scheduled services targeted to improve attendance and adherence to treatment recommended.
- Coordinate with Centralized Screening and program teams to remove barriers to referrals between levels of care for immediate access based on client need.
- Define productivity targets for direct care staff in each program; create a culture of staff and direct supervisor buy-in and empowerment to meet productivity expectations.
- Address barriers to meeting productivity expectations, including collaborating with direct care staff, creating easy to manage and appealing incentive plans in collaboration with CFO, and evaluating program services to ensure staff success in each service line (e.g. outpatient, residential, MAT).
- Work closely with the Director of QI to ensure all action plans developed as the result of quarterly audits are implemented in the programs and monitored for compliance.
- Establish training and mentorship strategies for program directors and department heads that promotes a culture which defines success based on clinical and fiscal outcomes as memorialized in the strategic plan and annual program budgets.
- Create and implement plan to expand telehealth services in outpatient programs including infrastructure, staff training, targeting new client populations through Psychology Today, etc., as well as identification of existing clients and groups receptive to telehealth services.
- Establish a network of referral sources to create client pipeline for all levels of care.
- Work with CEO, Director of Quality Improvement and CFO to establish and generate metrics to utilize in decision-making and evaluation of success.
- Coordinate with the Executive Team to evaluate opportunities for agency expansion as well as changes to existing program offerings that strengthen the agency as a whole and establish RNP as the premier behavioral healthcare organization in the area.
