About Inhabit
Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.
About ResMan
ResMan is a provider of cloud-based software services to the multifamily housing industry. One in three Americans rent their homes and ResMan makes software that makes that possible. ResMan is dedicated to delivering exceptional service experience for owners, managers, and residents of multifamily real estate.
Our belief and commitment are built on 3 ResMan core values:
- Own What You Do - You commit to individual accountability and fulfilling our vision
- Believe in the Impossible - We believe everything is possible through creative thinking and exceptional effort
- Win Together We consistently deliver outstanding results through collaborative, supportive, trusted relationships
Job Description Summary
This at-will position as an Accounting focused Customer Support Agent I provides an essential service to our customers and our company by delivering on ResMan’s “Service First” commitment through timely, individualized, service-oriented support to our customers. Customer Support Agents provide assistance to our customers with their technical issues while also providing an incredible customer experience. Accounting focused Customer Support Agents are our primary liaisons between our customers and ResMan interacting with our clients via phone, chats and emails.
What You'll Do (Functions & Responsibilities)
- Overall responsibility to deliver support services and facilitate business initiatives that support accounting related applications.
- Comfortable providing general product support including helping clients find errors completed in product workflows and answer general how to questions.
- Ability to work with clients troubleshooting technical issues with ResMans suite of products including network, integrations and system issues.
- Successful agents will utilize effective questioning techniques to identify issues; able to clearly communicate steps necessary to resolve issues, consistently confirms successful completion of troubleshooting to ensure effective resolution.
- Commitment to Providing Excellent Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
- Develop documentation that effectively feeds training and change management activities.
- Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
- Strong Planning/Organizing skills - Prioritizes and plans work activities; proper documentation of issue resolution in a timely manner, including escalations. Uses time efficiently.
- Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments prepared and on time.
