Account and Collections Specialist

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. 

Job Description

Reporting to the Controller, Shared Services Manager, the Account and Collections Analyst is a part of the Corporate Inhabit Accounting Team and is responsible for managing accounts receivable, resolving past-due balances, and optimizing the collections process. The Analyst will play a key role in contacting customers, negotiating payment terms, and ensuring timely resolution of outstanding invoices. Additionally, this role involves analyzing billing data for accuracy, maintaining records in Salesforce and NetSuite, and collaborating with internal teams to improve cash flow. This position is well-suited for an experienced collections professional with strong communication and negotiation skills, ideally with 3-5 years of experience in billing, collections, or accounts receivable. You will work closely with Accounting, Finance, and Customer Success teams to ensure seamless billing and collections processes. This position will collaborate with Product, Sales, and Legal teams to resolve billing discrepancies, maintain compliance, and improve collections efficiency.

What You’ll Do (Functions & Responsibilities)                

• Manage accounts receivable tasks in Salesforce and NetSuite, ensuring accurate tracking of outstanding balances.
• Monitor and escalate delinquent accounts, following the 30-, 45-, 60-, and 67-day dunning process to drive collections.
• Conduct proactive outreach to past-due customers, negotiating payment terms and securing commitments.
• Maintain detailed records of all collections activity, including phone call logs, follow-ups, and dispute resolutions.
• Work closely with the accounting and product teams to align on outstanding balances, ensure proper customer communication, and facilitate resolution of billing-related issues.
• Collaborate with internal teams (Accounting, Sales, and Customer Success) to resolve billing discrepancies and improve cash flow.
• Prepare and send dunning letters and past-due notices, ensuring timely escalation for severely overdue accounts.
• Assist with reporting and analysis, pulling data from NetSuite, Salesforce, and Paystand to track aging balances, Days Sales Outstanding (DSO), and payment trends.
• Develop and provide monthly reports on billing trends, customer aging, and collections performance, offering insights to drive process improvements.
• Identify high-risk accounts and recommend actions to mitigate bad debt exposure.
• Assist in the handoff of uncollected accounts to collections agencies, ensuring proper documentation and compliance with company policies.
• Support process improvements by analyzing collections performance and identifying opportunities to reduce late payments.

What We’re Looking For (Minimum qualifications)

• 3-5 years of experience preferred in collections, billing, accounts receivable, or credit risk management (SaaS experience preferred).
• High School Diploma required, relevant work experience in accounting, finance, business administration or related work experience will be considered.
• Proven experience reducing past-due balances, negotiating payment plans, and successfully managing delinquent accounts.
• Strong understanding of billing and collections processes, including dunning strategies and dispute resolution.
• Excellent communication and negotiation skills to effectively engage with customers and resolve outstanding balances.
• Ability to analyze aging reports, identify risk trends, and recommend actions to improve cash flow and reduce bad debt.
• Experience working in Salesforce, NetSuite, or other accounting/ERP systems is preferred.
• Highly detail-oriented with the ability to maintain accurate and organized records of collection activities.
• Proficiency in Microsoft Office, particularly Excel, for reporting, data analysis, and tracking collection efforts.
• Self-starter who is comfortable working independently, managing multiple priorities, and escalating accounts appropriately.
• Professional attitude with a customer-centric approach, while remaining firm and focused on achieving collection goals.

Education

• High School Diploma required, relevant work experience in accounting, finance, business administration or related work experience will be considered.

Location

• Knoxville, TN (Onsite)

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• 401k Plan with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

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