About Us: Volunteers of America is a national, faith-based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength-based trauma-informed, gender-responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs. VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at PAYCOMONLINE.NET.
Summary of Position: Responsible for providing strength-based, client-centered, relationship-driven, and family-focused services and interventions to individuals or families served by VOA Illinois. The Client Service and Support Coordinator is also responsible for the development of contacts with service providers and agencies for resident referrals, educating clients on available services, and monitoring the provision of services by VOA Illinois.
Position Type: This position is a Full-time, non-exempt and that reports to the Program Manager. The hours of work are generally Monday through Friday, 9:00 AM to 5:00 PM, though may be required to work some evening/weekend hours.
Environment: Physical demands are part of the essential functions of the position. The individual must be able to remain in a stationary position throughout the workday, operate a computer and other office productivity machinery, frequently communicate with clients and
employees of VOA Illinois, and others involved in the care and custody of clients. The individual must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle, and transport clients in the community by utilizing a personal vehicle or other methods of transportation. Must be able to lift and carry up to 50 lbs.
Core Competencies: To perform this job successfully, an individual must be able to meet or exceed the following;
- Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
- Advocate for clients using active listening to determine resources and meet various needs.
- Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources.
- Display discipline in managing time and attention to assigned caseload, tasks or projects.
- Exercise prudent stewardship of agency resources.
- Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
- Demonstrate ethical and professional behavior at all times.
- Engage with trauma-informed care approach and practice principles.
- Recognize and display ability to de-escalate and resolve conflict as necessary.
Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The functions listed below are representative of the knowledge, skills and/or ability required for the position. Provides outreach, case management services, and assists participants to obtain benefits.
- Provides general case management, (i.e. evaluation of social, psychological and physical needs, and the development of a service plan) for a client when the general service community is not providing such service.
- Meets with program participants to provide support, monitor progress on the service plan, etc.
- Delivers services with sensitivity to the clients’ cultural and socioeconomic characteristics.
- Acts as a liaison between community agencies, service providers, and clients.
- Uses the least intrusive intervention necessary to alleviate a problem situation.
- Facilitates and monitors the delivery of services to clients to ensure they are appropriate, timely, and satisfactory.
- Educates clients on service availability, application procedures, client rights, etc., both individually and as a group.
- Advocates and may negotiate on behalf of clients for adequate, timely, and cost effective provision of services.
- Meets with service providers as needed and appropriate.
- Pursues avenues for additional services through private local, state, and federal sources.
- Documents contact with clients, providers, and families.
- Uses databases such as EchoVantage and HMIS for data entry.
- Upholds the mission and values of VOA of IL at all times.
Other Duties: As assigned by supervisor.
