CORE COMPETENCIES:
- Building Relationships Demonstrates exceptional relationship-building ability with volunteers, clients and consumers, tenants, agency partners, donors and potential donors, board and committee members.
- Communication Strong verbal and written communication skills at multiple levels: with volunteers, coworkers, board members, other community agencies, and vendors.
- Confidentiality Ability to maintain confidential information and safeguard the security of information of Pillars and our clients. Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
- Conflict Management Reacts and responds to complaints and solves problems. Helps consumers and staff come to agreement and de-escalates charged situations. Reacts quickly to assess the conflict and determine appropriate steps to resolve. Remains calm and professional during high stress situations.
- Cultural Awareness and Sensitivity to those you are serving. Is mindful or conscious of similarities and differences between people from different groups. Is respectful and accepting of the differences and strives to understand them.
- Flexibility Ability to flex schedule to occasionally respond to needs outside of normal working hours.
- Self-Management Takes initiative to seek out what needs to be done; responsible for attaining goals and following guidelines/procedures with minimal supervision or direction; strong sense of accountability and pride in work. Demonstrates flexibility and the ability to adapt to changing situations/expectations.
- Problem-Solving Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem-solving situation; remains calm when dealing with emotional topics.
- Written Communication Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information and use a tablet or smartphone.
QUALIFICATIONS:
- Bachelors in Human Services related field OR High School Diploma (or equivalent) with 5 or more years relevant experience
- Minimum 2 years relevant experience preferred
- Relevant experience could include:
- A strong understanding of barriers specific to persons experiencing homelessness
- Experience working with survivors of domestic violence
- Experience working with people facing mental health struggles and/or challenges with addictions
- Knowledge of community resources available to families who are low income and/or experiencing homelessness
- Experience with the Wisconsin Homeless Management Information System, Clarity
- Possess and maintain a valid Wisconsin driver’s license and clean driving record
- Ability to travel locally, with access to a reliable vehicle and personal auto insurance which meets Pillars minimum requirements for liability (100/300/100)
This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace. In addition, this position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team. This position requires knowledge of Microsoft Office suite and related technologies
COMPLIANCE ACCOUNTABILITIES: The Diversion and Prevention Case Manager must act in accordance with Pillars policies and procedures, complete all required compliance training/continuing education within specified timeframe, and maintain a thorough knowledge of all internal operating procedures, as well as applicable laws and regulations.
WORK ENVIRONMENT: The employee must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS: Benefits include health insurance, dental insurance, vision insurance, vacation, holidays, sick leave, short & long term disability, life insurance, 401k retirement account and an Employee Assistance Plan.
TO APPLY:
Apply through our Careers portal or turn in a paper application at Pillars, 605 E Hancock St, Appleton, WI 54911
Pillars is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy status, sexual orientation, gender identity, gender expression, age, disability, physical condition, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
