Consumer Loan Officer Trainee

Summary:

The Consumer Loan Officer Trainee (CLOT) is a non-exempt employee that performs customer service and collection duties, investigates, and develops credit applications, works to obtain discretionary credit approval for the origination of direct consumer loans and the purchase of retail installment contracts, while providing other support as needed for branch operations. The Consumer Loan Officer Trainee is a key learning role as part of our Credit Officer development program. 

Essential Functions May Include:

• Provide customer service primarily by telephone, in-person, and electronically by offering appropriate solutions, resolution for issues, and follow up.
• Collections of certain past due loans and contracts, including making payment arrangements.
• Marketing for loans by inviting customers to apply for loans and offering optional ancillary products, if properly licensed, when they may provide benefit to the customer.
• Obtaining and inputting, primarily by telephone, direct consumer loan applications, including inputting complete credit applications, identifying the real loan purpose and potential collateral to secure the loan.
• Investigate and develop direct consumer loan and contract credit applications, including interviewing applicants to obtain additional information, verification of employment and other credit history.
• Analyzing, examining, and evaluating credit applications. For training purposes, the Consumer Loan Officer Trainee will make credit recommendations to a Consumer Loan Officer whether to approve, decline or counteroffer both direct loan and contract credit applications.
• Consumer Loan Officer Trainee is expected to contribute as needed to every project at Reliable Credit and to work as necessary to meet our customers’ needs and organizations success.

In addition to the job specific requirements above, the following requirements are expected of all members of the team:

• Consistently maintain a professional demeanor and communicate in a respectful and collaborative manner.
• Follow direction, is engaged and productive and is flexible and adaptable to changing conditions and expectations.
• Collaborate with and support other members of the company, customers, and dealers.
• Maintain punctual, regular, and reliable attendance.
• Demonstrate the Company’s core values (Vision Statement) and complies with all Company policies and procedures.
• Complete all assigned training requirements.

Scope and Accountability:

• Incumbent's decisions and actions moderately impact the company's revenue and operations.  Decisions and actions may have a moderate impact on reputation, and/or employee and customer satisfaction.
• Incumbent makes limited independent decisions, and actions are guided by clearly stated standards, parameters, and processes.  Incumbent performs work under a normal level of supervision.
• Work under established guidelines and controls including Employee Handbook, Operations Manual, and internal guidelines and work procedures.

Knowledge, Skills, and Abilities:

• College degree preferred.  May consider 2+ years of industry related experience,  

     and/or a combination of education, related experience, and/or training.

• Commitment to continuous learning with the ability to develop process, people, leadership, and management skills as a participant in our development program (if, and/or when program is available).
• Ability and desire to interact with a diverse customer base.
• Ability and desire to learn and accurately apply applicable laws and regulations required   within the finance/credit/banking industry.
• Ability and desire to learn, effective credit underwriting, including approval, denial, and counteroffer of originating direct consumer loans and purchasing retail installment contracts from primarily automobiles dealers.

• Ability and desire to learn, effective negotiation and marketing skills
• Critical and inquisitive thinking, analytical skills, and attention to detail to draw out           information and aide decision making.

• Solid understanding of the economics and risk elements related to financing.
• Ability to analyze and interpret financial data.
• Effective decision-making and negotiating skills.
• Ability and desire to learn and accurately apply applicable laws and regulations
• Ability and desire to learn and navigate multiple tasks, systems, and situations while working under pressure to meet deadlines. and to read and interpret manuals and guidelines.
• Organizational and time management skills.
• Professional verbal, written and interpersonal communication skills.
• Teamwork/Rapport building skills.
• Basic computer skills, including a general proficiency using Microsoft Office programs.
• Incumbents are required to obtain any necessary insurance licensing prior to      

consummating loans with optional ancillary products.

• Willingness to be part of a development program with initial focus on our Credit Officer position. The Credit Officer position requires (1) sound loan and contract credit approval judgment, (2) being comfortable and effective in negotiating the purchase price of a retail installment contract from primarily automobile dealers, and (3) being comfortable and effective with inside and outside marketing to primarily automobile dealers.  

• Bilingual (Spanish/English) is a plus.

Work Environment and Physical Demands:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and readily and effectively communicate.  The employee must occasionally lift and/or move up to 15 pounds.  Vision abilities required by this job include ability to effectively see within an office environment, which may include long term computer exposure, and to adjust focus accordingly.   

The duties of the job are primarily performed in an office environment.  There is some exposure to noise in the work environment, which is usually mild to moderate. The (insert job title) may at times require a limited amount of time doing outside sales primarily at automobile dealerships.

Disclaimer Language

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.

Reliable Credit Association, Inc. is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture.