COMPANY WEBSITE: https://freedomhealthcare.biz/
COMPANY PHONE NUMBER: (667) 770-6320
HUMAN RESOURCES PHONE NUMBER: (410) 372 4513
POSITION TITLE: Quality Assurance Department Manager
ALTERNATE TITLE(S): Quality Assurance Department Manager
COMPANY: Freedom Health Systems, Inc.
DIVISION: Accounting & Finance Division
DEPARTMENT: Quality Assurance Department
UNIT: N/A
CLASSIFICATION: W8BEN Independent Contractor. 40 hours per week. Exempt.
COMPENSATION RANGE: $5.00 - $8.50 USD per hour service rendered as scheduled above
WORK SCHEDULE: Monday – Friday, 8:00 AM - 5:00 PM
ACCOUNTABLE TO: Chief Financial Officer
ACCOUNTABLE FOR: Records Compliance Analysts
ANTICIPATED TRAVEL: 0% of the time
SUMMARY OF POSITION RESPONSIBILITIES: The Quality Assurance Department Manager is responsible for leading and managing the quality assurance team to ensure that products and services meet or exceed quality standards and regulatory requirements. This role involves developing and implementing quality assurance policies, managing quality control processes, and driving continuous improvement initiatives across the organization.
SCHEDULED DUTIES AND RESPONSIBILITIES:
- Team Leadership: Manage and lead the quality assurance team, including hiring, training, mentoring, and performance evaluation. Foster a culture of excellence and continuous improvement within the team.
- Quality Assurance Strategy: Develop and implement quality assurance strategies, policies, and procedures to ensure compliance with industry standards, regulatory requirements, and organizational goals.
- Process Oversight: Oversee the quality control processes, including inspections, testing, and audits, to ensure that products or services meet established quality standards.
- Compliance: Ensure that all quality assurance activities comply with relevant regulations, standards, and certifications (e.g., ISO, GMP, FDA). Stay updated on changes in regulatory requirements and industry best practices.
- Continuous Improvement: Identify areas for improvement in quality assurance processes and systems. Implement initiatives to enhance quality, efficiency, and effectiveness across the organization.
- Reporting and Documentation: Prepare and present reports on quality metrics, performance, and compliance to senior management. Maintain accurate and detailed records of quality assurance activities, findings, and corrective actions.
- Customer Focus: Address and resolve quality-related issues or complaints from customers. Work closely with other departments to understand customer requirements and ensure that products or services meet those needs.
- Training and Development: Provide training and guidance to staff on quality assurance practices, standards, and procedures. Develop and implement training programs to enhance team skills and knowledge.
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
- Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.
- Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.
- Assist the supervisor, HR, or management with any work-related tasks as requested.
- Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/procedures related to your scope of work.
- Co-facilitating orientation of all new hires if requested.
- Support the maintenance of a safe environment by participating in training and drills as requested.
- Advise the supervisor on the development and implementation of protocols to better enhance the efficiency of day-to-day operations effecting change when approvals are made.
- Troubleshoot and abate any issues that could adversely affect the day-to-day operations.
- Report to the Supervisor daily and as requested. Report deviation of operational standards to CEO daily.
- Check emails and company group texts at least every 30 minutes while on duty; respond accordingly.
PHYSICAL DEMANDS: Regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
WORKING CONDITIONS: Remote work environment
DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
