COMPANY WEBSITE: https://freedomhealthcare.biz/
COMPANY PHONE NUMBER: (667) 770-6320
HUMAN RESOURCES PHONE NUMBER: (410)-372-4513
POSITION TITLE: Patient Access Department Manager
ALTERNATE TITLE(S): Patient Services Manager, Healthcare Access Manager, Patient Care Services Manager
COMPANY: Freedom Health Systems, Inc.
DIVISION: Operations Division
DEPARTMENT: Patient Access Department
UNIT: N/A
CLASSIFICATION: W8BEN
COMPENSATION RANGE: $11 per hour
WORK SCHEDULE: Monday-Friday, 8:00AM - 5:00PM
ACCOUNTABLE TO: Chief Operations Officer
ACCOUNTABLE FOR: Patient Access Specialists
ANTICIPATED TRAVEL: N/A
SUMMARY OF POSITION RESPONSIBILITIES: The Patient Access Department Manager is responsible for managing the daily operations of the Patient Access department, ensuring efficient patient registration, scheduling, and insurance verification processes. This role involves leading a team, optimizing workflows, and ensuring a high level of patient satisfaction and compliance with healthcare regulations.
SCHEDULED DUTIES AND RESPONSIBILITIES:
- The Patient Access Specialist Manager oversees all tasks and responsibilities of the Patient Access Specialists.
- Delivers daily updates during morning huddles.
- Daily review of all spreadsheets utilized by the Patient Access Specialist Department.
- Intake processes for Category Q clients referred by Charles County Schools.
- Manage the transfer and discharge requests.
- Managing intranet tickets for transfers and discharge requests.
- Meet weekly with the CEO, COO, Clinical Director 2, CFO Finance, Scheduling Manager, Administrative Assistants for Supportive Housing, and Assisted Living Manager to review client release from the program.
- Weekly coaching meetings with Patient Access Specialists.
- Internal audit of incomplete PRP notes - special assignment from the Clinical Director 2.
- If required, allocate special tasks to Patient Access Specialists.
- PAA application for clients of assisted living facilities.
- Monitoring the rehabilitation assessment and treatment plan in accordance with the client's mental health issues and goals.
- Collaborates with Administrative Assistants on supportive housing.
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
- Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.
- Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.
- Assist the supervisor, HR, or management with any work-related tasks as requested.
- Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/procedures related to your scope of work.
- Co-facilitating orientation of all new hires if requested.
- Support the maintenance of a safe environment by participating in training and drills as requested.
- Advise the supervisor on the development and implementation of protocols to better enhance the efficiency of day to day operations effecting change when approvals are made.
- Troubleshoot and abate any issues that could adversely affect the day-to-day operations.
- Report to the Supervisor daily and as requested. Report deviation of operational standards to CEO daily.
- Check emails and company group texts at least every 30 minutes while on duty; respond accordingly.
PHYSICAL DEMANDS: Regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
WORKING CONDITIONS: Remote work environment
DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
