JOB DESCRIPTION: Patient Access Specialist
COMPANY WEBSITE: https://freedomhealthcare.biz/
COMPANY PHONE NUMBER: (667) 770-6320
HUMAN RESOURCES PHONE NUMBER: (410) 372 4513
POSITION TITLE: Patient Access Specialist
ALTERNATE TITLE(S): Patient Registration Specialist, Patient Services Representative
COMPANY: Freedom Health Systems, Inc.
DIVISION: Operations Division
DEPARTMENT: Patient Access Department
UNIT: n/a
CLASSIFICATION: W8BEN
COMPENSATION RANGE: $10 per hour
WORK SCHEDULE: 3 to 4 days a week
ACCOUNTABLE TO: Patient Access Department Manager
ACCOUNTABLE FOR: Initial Patient Interaction, Ensuring efficient patient registration, insurance verification, and appointment scheduling
ANTICIPATED TRAVEL: Not applicable
SUMMARY OF POSITION RESPONSIBILITIES: The Patient Access Specialist is responsible for providing exceptional service to patients during the registration and intake process. This role involves managing patient information, verifying insurance coverage, scheduling appointments, and ensuring that all necessary documentation is completed accurately and efficiently.
SCHEDULED DUTIES AND RESPONSIBILITIES:
1. Intake process for clients for all category types (In person or via telehealth).
2. Insurance verification in assistance with the Account Receivables Team.
3. Scheduling clients in Calendly for intake.
4. Collaborating with the therapists for biopsychosocial assessment.
5. Collaborating with the scheduling department in reference to the clients appointment (Somatic or Psych appointment).
6. PAA application for clients under assisted living facility.
7. Answer all incoming calls from the patients.
8. Making all/any outgoing calls to the patients.
9. Manages client intake process in person or via telehealth.
10. Arranging transportation requests for clients for appointments.
11. Creates initial lab referrals (Bloodwork and Urine drug testing).
12. Creates a Treatment Plan based on the client’s mental health concern.
13. Creates Rehabilitation assessment for the client based on medical/mental health concerns during Intake Process Assessment.
14. Assists clients in assessments/trainings like sexual abuse prevention and awareness training.
15. Manage and organize Electronic Medical Records (EMR).
16. Making sure all intake forms are in the clients chart.
17. Record, review, and take steps to follow-up on and resolve patient complaints.
18. Analyze complaints to enhance the overall quality of care.
19. Create and maintain record-keeping files and systems for both the physicians and the patients.
20. Assure confidentiality of information, documents, and calls (In compliance to HIPAA).
21. Maintain timely communication with patients.
22. Represent the Client in an approachable, pleasant, and professional manner.
23. Work on special projects as assigned by the Client such as Data Entry assignments.
24. Email management
25. Client monitoring in terms of services being rendered via internal audit.
26. Daily posting in Craiglist.
27. Internal audit for all spreadsheets being used within the Patient Access Specialist Department.
28. Update and encode patients’ demographics.
29. Maintains database by entering new and updated patient and account information.
30. Review physician notation, diagnostics, and other medical records in an EMR system (ICANotes).
31. Confirm patient demographic, insurance and referring physician information is accurately entered into the system.
32. Register electronic health information into the EMR.
33. Uphold and protect PHIs.
34. Assisting in medical department related data entry.
35. Enters data from medical claim forms when required.
36. Other work or task allocation designated by the Client/Provider.
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
1. Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.
2. Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.
3. Assist the supervisor, HR, or management with any work-related tasks as requested.
4. Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/procedures related to your scope of work.
5. Co-facilitating orientation of all new hires if requested.
6. Support the maintenance of a safe environment by participating in training and drills as requested.
7. Advise the supervisor on the development and implementation of protocols to better enhance the efficiency of day to day operations effecting change when approvals are made.
8. Troubleshoot and abate any issues that could adversely affect the day-to-day operations.
9. Report to the Supervisor daily and as requested. Report deviation of operational standards to CEO daily.
10. Check emails and company group texts at least every 30 minutes while on duty; respond accordingly.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to drive, sit, handle papers, type and operate computer equipment; reach with hands and arms; talk, see and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORKING CONDITIONS: Work is performed in a typical outpatient medical clinic environment. Some local trips by automobile may be required (i.e., Post Office, hospital office supplies, etc.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
