JOB DESCRIPTION: Supportive Housing Programs & Facilities Management Department Director I-H

Alternate Title(s):  SHPFM Department Director, Assisted Living Program Assisted Living Manager, Operations Manager

COMPANY:  HolBrock Estates Supportive Housing Programs

DIVISION: Operations

DEPARTMENT:  Supportive Housing Programs & Facilities Management

UNIT: n/a

ACCOUNTABLE TO:  Chief Operations Officer

ACCOUNTABLE FOR:  Direct Support Professionals and Certified Peer Recovery Specialist (for Alternate Assisted Living Manager / House Management Duties), Maintenance Technicians, Construction and Trades Contractors, Housekeeping, Administrative Assistant

CLASSIFICATION: Full-time 40 hours per week. Salaried. Exempt. W-2.

WORK SCHEDULE: work at assigned facility location or main offices Monday through Friday between the hours of 8:00 AM to 5:00 PM and after hours as needed.

COMPENSATION RANGE (to be deleted before issuance to employee / new hire): Compensation ranges salary between $800.00 to $1,200.00 per week; and is commensurate upon experience, expertise, company budget, and verified credentials.  

ANTICIPATED TRAVEL: 30% of the time. There is no additional compensation for travel.

SUMMARY OF POSITION RESPONSIBILITIES:  The Supportive Housing Programs & Facilities Management Department Director is responsible for overseeing the day to day operations of the assisted living programs and supportive housing bed rental programs; ensuring said operations are compliant, efficient and profitable at all times.  Maintaining upkeep of company owned real estate and vehicles are also within the scope of this role.  The SHPFM Department Director is expected to be a self-starter, organized, competent in the role, adaptable, and a fast learner.  

SCHEDULED DUTIES AND RESPONSIBILITIES:

1. For assisted living programs and residential treatment programs ensure the following:

   1. That the designated meal services vendor delivers to the dining room of each facility, in appropriate food handling caterer bags, 3 meals plus 2 snacks per day within 15 minutes before designated meal times in accordance to meals posted on the menu.

   2. That the dining area of each facility has a menu posted at all times.

   3. That the facility is staffed with a Certified Peer Recovery Specialist 

2. Medication services

3. Staffing plan of what and ensure staff are performing their duties while on duty

4. be available in the event of a site emergency or state survey

5. collaborate with hr to ensure staffing records 

6. Walk-thru to inspect and have staff enter work orders

7. vehicle maintenance monthly

8. turn over vacant beds within 1 business day

9. Shift change / med count

10. quality assurance meeting

11. serve as the assisted living manager

12. inspect each facility weekly to ensure they comply with checklist standards.  

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

1. Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.

2. Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.

3. Assist the supervisor with any work-related tasks as requested.

4. Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.

5. Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.

6. Support the maintenance of a safe environment by participating in training and drills as requested.

7. Advise the supervisor on the development and implementation of protocols to better enhance the efficiency of day to day operations effecting change when approvals are made.

8. Troubleshoot and abate any issues that could adversely affect the day-to-day operations.

9. Report to the Supervisor daily and as requested. Report deviation of operational standards to CEO daily.

10. Collaborate with department leaders, external landlords, vendors, utilities providers, housing related external entities and supervisees regularly as needed.

11. Have knowledge of Policies and Procedures of Holbrock Estates Supportive Housing / LightHouse Behavioral Healthcare.

12. Maintain a working knowledge of COMAR as it pertains to assisted living and other residential regulations within the scope of services rendered by the company.

13. Report to the ALM, CEO, COO, manager via email when starting and ending service period if not using Company’s time keeping system.

14. Check emails and company group texts at least every 30 minutes while on duty; respond accordingly.

15. Assist the ALM, CEO, COO and/or contract manager with other services as requested / directed.

COMPETENCIES AND SKILLS:

1. Proven working experience in direct care, medication technician and assisted living setting

2. At least 5 years in a supervisory role in a residential or healthcare setting

3. Experience with managing construction and maintenance projects

4. Effective communication skills

5. Excellent organizational and time management skills

6. Problem solving skills and ability to multi-task

7. Compassionate with teamwork skills

8. Ability to apply the concepts of customer service in the workplace. Ability to use good professional judgment. Detail oriented. Ability to work independently, with minimal direct supervision.

9. Posses a basic knowledge of all office equipment, including word processors, typewriters, Dictaphone, FAX, and copy machines, and a willingness to attend appropriate classes to increase knowledge as needed.

10. Ability to handle multiple tasks and meet critical deadlines.  Ability to meet short and long-term goals and project deadlines.

11. Respect for the confidentiality of all communications required within job duties, including client/employee records and documents, and electronic transmission by voice, data, and wire

LEVEL OF EDUCATION/TRAINING/QUALIFICATIONS:

PHYSICAL DEMANDS: Regularly walk, stand or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; and regularly drive a motor vehicle.

WORKING CONDITIONS: Some work is performed in an office. 

DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

STAFF ACCEPTANCE AND ACKNOWLEDGEMENT:

I have read and understand the duties / physical requirements indicated in this job description and acknowledge that I am able to perform these duties without reasonable accommodation. I understand that failure to adhere to these responsibilities could be grounds for disciplinary action up to and including termination of service contract.  I certify that I have received a copy of my job description.

Employee Printed Name                                     Signature                                                 Date

Job description review tracker:

Reviewed by VOH, CEO 1/8/20

Reviewed by VOH, CEO 2/7/21

Reviewed by VOH, CEO 1/1/22

Reviewed by VOH, CEO 3/11/23

Reviewed by VOH, CEO 2/24/24

Revised by VOH, CEO 2/28/24

Revised by VOH, CEO 3/1/24