COMPANY WEBSITE: https://cwprp.org
COMPANY: Community Wellness Psychiatric Rehabilitation Program
ALTERNATE TITLE(S): (W2 / 1099) Entitlements Case Manager (also known as Licensed Graduate Professional Counselor (LGPC), or Licensed Clinical Professional Counselor (LCPC), or Licensed Clinical Alcohol & Drug Counselor (LCADC), or Licensed Graduate Alcohol and Drug Counselor (LGADC), or Certified Associate Counselor – Alcohol & Drug (CAC-AD), or Certified Supervised Counselor – Alcohol & Drug (CSC-AD), or Alcohol & Drug Trainee (ADT), or Licensed Certified Social Worker – Clinical (LCSW-C), or Licensed Certified Social Worker (LCSW), or Licensed Master Social Worker (LMSW), or Licensed Bachelor Social Worker (LBSW), or Psychiatric Mental Health Nurse Practitioner (CRNP-PMH), Registered Nurse Psychotherapist (APRN-PMH), or Clinical Nurse Specialist (CNS-PMH), or Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist, or Registered Psychology Associate, or A student intern in one of the disciplines)
VIDEO INTRODUCTION TO THE ROLE:
DIVISION: Operations
DEPARTMENT: Outpatient Mental Health & Addictions
UNIT: Entitlements Case Management
CLASSIFICATION: Fee for service. W2 or 1099 (if the candidate's services meets certain criteria)
COMPENSATION RANGE: $52,000.00 per year to $130,00.00 per year payable biweekly commensurate on experience, credentials, and completion of assigned duties.
WORK SCHEDULE: hybrid (remote and in person) 5 days per week Monday – Friday from 8:00 AM to 5:00 PM for full time. Three weekdays a week during normal business hours for part-time. This position may be worked in the office, remotely or in the community. Clients must be scheduled at least 7 days in advanced before services are rendered.
ANTICIPATED TRAVEL: 50% of the time. There is no additional compensation for travel.
ACCOUNTABLE TO: Assigned Clinical Supervisor for Clinical Responsibilities and PRP Director for Administrative Responsibilities
SUMMARY OF POSITION RESPONSIBILITIES: As an Entitlements Case Manager, you will be responsible for assisting clients in navigating and accessing entitlement programs and benefits offered by government agencies and community organizations per COMAR 10.21.20.09D. You will assess clients' needs, determine eligibility for various programs, and guide them through the application process. Additionally, you will provide ongoing support to ensure clients maintain their benefits and address any issues that may arise. Based on the needs of clients, you will service up to 25 clients per week for individual sessions. The case manager is expected to document each service rendered during or immediately after each session. Clients are expected to be seen in person at least once per week. The case manager shall provide medically necessary services to clients assigned to the case manager by the company. Case managers are expected to understand evidenced based trauma informed therapeutic modalities. Model fidelity is also expected to be adhered to throughout treatment plan periods.
SCHEDULED DUTIES & RESPONSIBILITIES:
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Gain and maintain an understanding of the application process for the following Maryland and Federal entitlement programs: supplemental security income (SSI), social security disability income (SSDI), temporary disability assistance program (TDAP), temporary cash assistance (TCA), supplemental nutrition assistance program (SNAP formerly known as 'food stamps'), public assistance to adults (PAA), Medicaid medical transportation program, medical assistance (Medicaid), MTA mobility, social security card, photo identification card, birth certificate, supportive housing compliance.
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The case manager is expected to document all services rendered in ICANotes using the appropriate service document compliance checklist as a guide. Counselor's will not be compensated for documented services that do not meet compliance checklist standards.
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Conduct comprehensive assessments of clients' needs and eligibility for entitlement programs.
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Educate clients on available entitlement programs, including eligibility criteria, application procedures, and documentation requirements.
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Assist clients in completing application forms accurately and submit required documentation.
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Advocate on behalf of clients to ensure timely processing of applications and resolution of any issues or discrepancies.
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Collaborate with government agencies, community organizations, and other service providers to coordinate services and resources for clients.
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Provide ongoing support and follow-up to clients to ensure they maintain their entitlement benefits and address any challenges they may encounter.
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Stay informed about changes in entitlement programs, regulations, and policies to provide accurate information and assistance to clients.
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Participate in training and professional development opportunities to enhance knowledge and skills in entitlement programs and case management.
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The case manager is expected to provide medically necessary services focused on resilience, recovery and rehabilitation. Help clients achieve wellness and autonomy.
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Provide evidence-based individual interventions to clients. The case manager is expected to schedule clients in ICANotes for each session and provide the next appointment at least 7 days in advanced. The case manager will be provided scheduling support from the scheduling department. Provide supporting documentation for services rendered to HR such as sign in sheets, phone logs, etc.
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Collaborate with other members of the treatment team, including psychiatrists, nurses, and case managers, to ensure coordinated care. Participate in clinical supervision with the assigned supervisor at least once every 2 weeks as scheduled.
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Monitor clients' progress in treatment and make adjustments to treatment plans as needed.
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Maintain accurate and up-to-date documentation of client progress and treatment interventions.
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Participate in the intake, discharge, and treatment team intervention processes as requested by the company.
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Use the intranet software to communicate with the administrative support team to requests such as discharges, billing corrections, payroll discrepancies, etc.
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Understand and abide by the policies and procedures of the company.
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Take the extra mile and interact with persons served to keep track of their progress and to ensure satisfaction.
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When scheduled for crisis duty, be available on-call to clients in the event of a mental health crisis; providing direct intervention over the phone, face to face, or via telemedicine where necessary. On the same day crisis service is rendered, document crisis intervention services rendered in the icanotes software and notify the supervisor.
UNSCHEDULED DUTIES & RESPONSIBILITIES:
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Assist supervisor with work related requests.
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Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.
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Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.
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Support the maintenance of a safe environment by participating in training and drills as requested.
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Maintain confidentiality of records relating to client’s treatment.
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Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.
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Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.
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Ensure medical director or clinical supervisor review and co-sign documents as required.
PHYSICAL DEMANDS:
Regularly walk, stand or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; and regularly drives a motor vehicle.
WORKING CONDITIONS:
Work is performed in an office, in client’s homes or in the community; Work exposes incumbent to contagious or infectious diseases; Work may expose incumbent to dangerous and volatile situations; which could result in bodily injury.
