COMPANY WEBSITE: https://enterprisemgmtinc.com/
ALTERNATE TITLE(S): COO, Operations Chief
COMPANY: Enterprise Management Solutions, Inc.
DIVISION: Operations
DEPARTMENT: n/a
UNIT: n/a
ACCOUNTABLE TO: Chief Executive Officer
ACCOUNTABLE FOR: Administrative Assistant, Assisted Living Manager, Alternate Assisted Living Manager, Psychiatric Mental Health Nurse Practitioner, Family Nurse Practitioner, Property Manager, Scheduling Department Manager, Patient Access Department Manager, PRP BHH Department Director, Special Police Officer Chief, Operations Manager, Operations Coordinator, Office Manager
CLASSIFICATION: Exempt
WORK SCHEDULE: Monday - Friday from 8am to 5pm each day and after hours as needed
COMPENSATION RANGE: $25 - $45 per hour salary of 40 hours per week
ANTICIPATED TRAVEL: 20% of the time no additional compensation paid for travel
SUMMARY OF POSITION RESPONSIBILITIES: As the Chief Operations Officer (COO), you will play a critical role in overseeing the operational functions of our organization. Reporting directly to the CEO, you will be responsible for developing and implementing strategies to optimize efficiency, streamline processes, and drive sustainable growth. Your leadership will be pivotal in aligning operational activities with the company's overall objectives and ensuring seamless execution across all departments.
SCHEDULED DUTIES AND RESPONSIBILITIES:
1. **Strategic Planning:**
- Collaborate with the CEO and other key stakeholders to develop the company's strategic objectives and operational plans.
- Translate strategic initiatives into actionable operational plans and goals.
2. **Operational Management:**
- Oversee day-to-day operations, including production, supply chain, logistics, and facilities management.
- Implement best practices to improve operational efficiency and productivity.
- Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
3. **Financial Management:**
- Work closely with the finance team to develop budgets and forecasts aligned with operational needs and strategic objectives.
- Identify opportunities to reduce costs, optimize resources, and maximize profitability.
4. **Process Optimization:**
- Analyze existing processes and workflows to identify inefficiencies and bottlenecks.
- Implement process improvements and automation to streamline operations and enhance productivity.
- Foster a culture of continuous improvement and innovation across the organization.
5. **Quality Assurance:**
- Establish and maintain quality standards for products or services, ensuring compliance with regulatory requirements and customer expectations.
- Implement quality control measures and performance metrics to monitor and maintain high standards.
6. **Risk Management:**
- Identify operational risks and develop mitigation strategies to minimize their impact on business operations.
- Ensure compliance with relevant laws, regulations, and industry standards.
7. **Leadership and Team Development:**
- Provide strong leadership to the operations team, fostering a culture of collaboration, accountability, and excellence.
- Recruit, mentor, and develop talent within the operations department, promoting professional growth and succession planning.
8. **Stakeholder Communication:**
- Communicate effectively with internal stakeholders, including executive leadership, department heads, and employees, to ensure alignment and transparency.
- Represent the company's operational interests in meetings with external stakeholders, such as clients, partners, and regulatory agencies.
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
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Oversees operational staff and functions to ensure organization is compliant and efficient at all times.
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Consult with the CEO and executive team regularly to implement improvements within your scope on a continuous basis.
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Works with other department / division heads to monitor the financial activities each department and make recommendations.
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Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.
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Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.
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Assist the supervisor with any work-related tasks as requested.
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Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.
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Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.
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Support the maintenance of a safe environment by participating in training and drills as requested.
PHYSICAL DEMANDS: Regularly walk, stand or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; and regularly drive a motor vehicle.
WORKING CONDITIONS: Some work is performed in an office.
DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
