IT Tech

Job Summary 

The IT Technician will provide technical support and assistance to computer users. The position involves troubleshooting, diagnosing, and resolving software, hardware, and network problems users encounter. Duties also include troubleshooting agency site networks.

• Triage, troubleshoot and resolve end user’s IT issues
• Set up new computers/laptops.
• Troubleshoot desktops and laptops
• Troubleshoot networking issues at agency sites.
• Knowledge of Active Directory required.
• Drive to sites as needed to resolve end user IT issues that require an in-person visit.
• Drive to sites as needed to resolve IT infrastructure issues.
• Able to physically install networking equipment when necessary (access points, network switches, etc.)
• Take initiative on learning agency SaaS platforms.
• Work with the rest of IT team to collaborate on solutions.
• Troubleshoot issues with full O365 suite (Outlook, teams, sharepoint, one drive)
• Maintain asset inventory and utilized asset tracking platform.
• Troubleshoot phone issues (VoIP, PBX)
• Be able to perform remote troubleshooting using LogMeIn, over the phone and email.
• Develop a thorough understanding of agency-specific technology (payroll setup, email system, infrastructure, site layouts, etc)
• Performing other duties as assigned in order to fulfill the objectives of this position.

• Bachelor's degree in Computer Science or Equivalent; IT Certification preferred.
• 1yr experience required
• Drivers License strongly preferred
• Understanding of Windows OS, Group Policy, Active Directory, and Microsoft O365 applications.
• Comprehension of networking, hardware and application systems.
• Occasional work after hours or weekends.
• Must be able to drive agency supplied vehicle to remote offices within NYC.
• Ability to lift up to 20 lbs.

Benefits 

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: 

• Paid time off (holidays, vacation in accordance with school calendar, sick and personal) 
• Professional development opportunities 
• Team environment 
• Medical and dental benefits 
• Employer-paid life insurance 
• Optional insurance (life, disability, etc.) 
• 403(B) retirement plans 
• Flexible spending account (dependent care, medical, parking, and transit) 
• Employee assistance program 

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org. 

About HeartShare 

For over 100 years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.