The Case Manager for Supportive Housing provides case management and concrete services as well as supportive counseling to clients in the OMH Supportive Housing programs. The case manager ensures that comprehensive psychosocial and psychiatric information are obtained and recorded for each client. The case manager maintains collaborative, person-centered, supportive relationship with clients as well as their support systems. The case manager helps to ensure that clients are receiving optimal services based on their individualized needs, assess and identify additional issues pertaining to but not limited to social services, mental health, medical, employment and support systems; providing appropriate referrals for assistance and ensuring successful linkages to public and private agencies for on-going services; and maintaining follow up services.
Primary Responsibilities and Essential Functions of Position:
- Conducts intakes and assessments and provide referrals to appropriate resources to ensure the maintenance of housing stability and self-sufficiency.
- Use positive approaches when handling difficult situations. Avoids gossip and negative discussions. Remains flexible and adapts to change.
- Serves as role model for program participants. Abides dress code. Conducts self in a professional manner at all times.
- Remains sensitive and responsive to cultural differences of program participants and staff.
- Participates in doing in-service trainings and on-site workshops as required for professional growth and development. Attends external trainings and workshops at direction of management.
- Represents the organization both within and outside of the work environment in a manner that promotes the mission, vision and values of the agency. Personally, adheres to organizational mission, vision and values, in addition to all other agency policies and procedures.
- At minimum one face to face contact and two phone contacts. One home visit must be in the home quarterly.
- Use Motivational Interviewing (MI) to engage clients and demonstrate the use of MI in Interdisciplinary meetings and case notes.
- Initiates referrals and provides collaborative services with other service providers such as mental health treatment providers, hospitals, intensive case managers, employment services and parole officers.
- Responsible for documentation of service plans and progress note in a timely manner (24-48 hrs.).
- Flexibility to respond to emergency situations. Intervene in at risk situations; mobile crisis, wellness checks, AOT orders etc
- Inspects apartment twice yearly
- Aids clients with budgeting and money management to maintain housing stability and to ensure basic needs are met.
- Maintains relationships with clients and landlords, serving as advocate and mediator when conflict occurs.
- Facilitates health and wellness activities.
- Conduct diligent search and initiate missing person’s report when necessary
- Performs any other tasks/assignment as arise or needed by program.
