Investigator

​​​​​​​Job Responsibilities

• Participates in in-service trainings and on-site workshops as required for professional growth and development.  Attends external trainings and workshops at direction of management.
• Demonstrates a clear understanding of the purpose of investigations and the importance of the protection of the individuals served.
• Adheres to best practices when conducting investigations as described in Investigator trainings.
• Ensures that all aspects of assigned investigations are conducted, completed, and submitted per mandated deadlines according to NYS OPWDD's Part 624 and Part 625 regulations and NYS SED's requirements.
• Provides feedback and follow-up as needed when requested by OPWDD, the Justice Center, and HeartShare's Incident Review Committee (IRC).
• Exhibits a good understanding of the various classifications of incidents and formulates investigatory questions based on these.
• Gathers all relevant documentation needed to thoroughly investigate an incident.
• Schedules interviews and arrives on time to conduct them.
• As part of the conclusion of an investigation, answers the investigatory question(s) based on a thorough summary of the evidence and supportive documentation.  
• Formulates recommendations that directly relate to the findings of an investigation and are written in a clear and concise manner so that management knows what is expected to be done and what supportive documentation is needed to demonstrate they have been addressed.
• Clearly explains the reasons for substantiating/unsubstantiating abuse/neglect and finding/unfounding mistreatment in the conclusions section of investigative reports.  Remains objective and fair at all times. 
• Participates collaboratively and collegially as a member of the Investigations team.  Interfaces effectively and appropriately with other agency departments and divisions.

Qualifications:

• Bachelor's Degree in social work, psychology, human services, special education, public administration or related field from a four year college or equivalent
• One year of direct experience working in Developmental Disabilities preferred
• adult service programs (day and residential) preferred. Previous investigative experience a plus.
• Good oral and writing skills and excellent attention to detail
• Knowledgeable about part 624 and 625 regulations or ability to learn
• Capable of working under pressure and deadlines
• Flexibility and a strong work ethic; willing to take on additional tasks and work beyond normal work hours when required
• Driving preferred but not a requirement.

Benefits 
What we offer once YOU join our growing family:
At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: 

• Paid time off (holidays, vacation in accordance with school calendar, sick and personal) 
• Professional development opportunities 
• Team environment 
• Medical and dental benefits 
• Employer-paid life insurance 
• Optional insurance (life, disability, etc.) 
• 403(B) retirement plans 
• Flexible spending account (dependent care, medical, parking, and transit) 
• Employee assistance program 

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org. 

About HeartShare
Who WE ARE:
For over one hundred years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.
To  learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook