HeartShare Human Services of New York is seeking one (1) Assistant Director of Quality Improvement to work at its location in Brooklyn, New York. The Assistant Director of Quality Improvement will perform the following duties:
Maintain annual quality improvement (qi) calendar to schedule and conduct quarterly case record reviews, utilization reviews, consumer satisfaction and staff satisfaction surveys, and facility safety reviews; design and maintain agency-wide dashboards, including monthly metrics and measurement against program-specific outcomes; use qualitative and quantitative findings to provide analysis and detailed reports on the above reviews; analyze and interpret outcome and performance measurement reports from state oversight agencies, such as the Administration for Children’s Services (ACS), Office of Children and Family Services (OCFS), Office of Mental Health (OMH), and Office for People with Developmental Disabilities (OPWDD); design and implement training programs, workshops, and other presentations related to quality improvement, program evaluation, and data accountability; conduct literature reviews to identify best practices in quality improvement and program evaluation; participate in relevant committees such as corporate compliance, risk management, ddqi, and others as assigned by the Senior Vice President of Business Analytics and Quality; assist the Senior Vice President of Business Analytics and Quality with creation of quarterly board reports; assist the Senior Vice president of Business Analytics and Quality with the coordination of annual trainings conducted by the department; and represent the organization on various provider organization workgroups and committees in the senior vice president of business analytics and quality’s absence.
