Unit Supervisor, Queens

HeartShare St. Vincent’s Services (HSVS) Enhanced Family Foster Care (EFFC) program seeks a Unit Supervisor for its Queens office to build and lead a strong team that provides and coordinates excellent quality care, and healing to children, and ensures that every one of the children on the caseload is living a nurturing, safe, and permanent family as quickly as possible.  The Unit Supervisor will be under the direction of the Division Director.

Administrative and Management Oversight

• Provides coaching and support to staff to reinforce quality case practice with the future use of an evidence-based model.
• Provides formal and informal supportive, programmatic and clinical supervision to each team member; holds formal individual supervision weekly and team meetings monthly.
• Responsible for completing and submitting staff evaluations; resolve and address staff issues; participate in hiring, disciplinary actions.
• Holds staff accountable for strong performance.
• Ensures appropriate record-keeping including supervisory records
• Responds to case emergencies (after hours when necessary).
• Must have excellent customer service skills.
• Must be able to collaborate across programs.
• Ensure the safety and well-being of children.
• When necessary, conduct home visits, school visits, and attend court hearings.
• Must uphold the agency Mission and Values at all times.
• Participate in on-call rotation for after-hours emergencies to ensure 24/7 emergency coverage for families.
• Review all Progress Notes, Court Reports, correspondence and other documentation, ensuring quality and timely submission.
• Responsible for ensuring the timely and accurate submission of all forms and documents required by ACS and NYF.
• Ensures adherence to all city and state mandates, including documentation of necessary contacts by caseworkers.
• Five-day, 35-hour week. Workweek runs from Monday through Friday.  Must be flexible in the event of an emergency and willing to work on a rotating schedule, if required. 
• May be required to work holidays, with holiday flexed to another day.

The Unit Supervisor must have:

• Masters Degree in Social Work (MSW/LMSW) or related field
• At least 2 years of Foster Care supervisory/managerial experience.
• Ability to work with diverse population of clients and team members
• Ability to teach, train, and coach team members
• Ability to work flexible hours - some evenings to support staff needs
• Must be highly organized with ability to meet program deliverables and deadlines
• Must have excellent verbal and written communication skills
• Experience supporting families and adolescents with social services. Must have a commitment to work from a strength-based, youth development and trauma informed perspective.
• Familiarity with Administration for Children Services (ACS), Office of Children Family Services (OCFS), Department of Youth & Community Development (DYCD), and other relevant municipal and state agencies
• Ability to use MS Office and CONNECTION
• Ability to travel within the 5 boroughs of NYC, Long Island, and Westchester
• Bilingual (Spanish/English) preferred.
• Physical Requirement:
  • The employee frequently is required to stand, walk, sit, and reach with hands and arms.

Benefits Package

• Incentive-based salary increases for achievement of longevity,
• Paid time off (holidays, vacation, sick and personal),
• Professional Development opportunities,
• Team Environment,
• Medical and dental benefits,
• Employer-paid life insurance,
• Optional insurance (life, disability, etc.)
• 403(B) retirement plans with employer contribution,
• Flexible spending account (dependent care, medical, parking, and transit)
• Employee assistance program.

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.

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