Assistant Manager

Job Summary

In collaboration with the Residence Manager, the Assistant Residence Manager is responsible for all aspects of the operation of the residential program.  In the absence of the Residence Manager, the Assistant Residence Manager is responsible for the total operation of the program.

Job Responsibilities

Under the supervision of the Residence Manager the Assistant Manager will:

• Assist in hiring and training all direct support professionals.
• Provide ongoing supervision and support to direct support professionals.
• Organize and monitor all DSP activities in the program and in the community.
• Ensure the health and safety of all individuals in the program. Manage emergencies as needed in collaboration with the appropriate parties—i.e., residence nurse, maintenance staff, etc.
• Ensure adequate staff coverage of the program to meet safety standards as well as individuals’ needs. 
• In collaboration with the Residence Manager, monitor overtime (OT) and seek approval to use staff hours beyond what is currently on the program budget. Seek Manager’s approval to work any personal overtime hours.
• Work directly with individuals when there is insufficient staff or as necessary for the benefit of the residents.
• Communicate with families, care managers and outside entities on a regular basis. Remain responsive to their requests within program capacity. 
• Monitor services documentation daily in Precision Care to ensure staff is documenting all services properly and clearly. Ensure that any missed data entry is documented within 4-day contemporaneous timeframe to the extent possible.  Work with Precision Care Administrator regarding any data exception requests. 
• Check all billing for accuracy and completeness. Inform Billing Department within appropriate timeframe that billing is ready for submission.
• Interact with vendors and suppliers to ensure the program has needed food, supplies, furniture and equipment.
• Maintain and conduct discipline with staff as needed.
• Be an active participant of the Program Planning Team (PPT).

Qualifications

You are a good fit if you have:

• High school diploma, GED, CNA (Certified Nursing Assistant certification) or possess a Direct Support Professional (DSP) certificate from an accredited public or private organization.
• Two years experience or more in a lead role such as a Sr. Direct Support Professional or Medical Support Professional.
• Two years or more work experience with individuals with intellectual and developmental disabilities preferred.
• Excellent written, communication and mathematical skills.
• Valid NYS driver license preferred but not required.
• A flexible work schedule is a MUST!

Benefits 
What we offer once YOU join our growing family:

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: 

• Paid time off (holidays, vacation in accordance with school calendar, sick and personal) 
• Professional development opportunities 
• Team environment 
• Medical and dental benefits 
• Employer-paid life insurance 
• Optional insurance (life, disability, etc.) 
• 403(B) retirement plans 
• Flexible spending account (dependent care, medical, parking, and transit) 
• Employee assistance program 

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org. 

About HeartShare
Who WE ARE:
For over one hundred years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.

To  learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook