Team Based: Mondays at Main Street, Tuesdays at Rock Cave, Wednesday off, Thursday at Main Street, Friday at Main Street.
Responsibilities and Duties:
- Escort patients to the exam room and initiate sensitive conversations. This includes but is not limited to verifying demographic information, emergency contacts, next of kin, preferred pharmacy, HIPAA Notice of Privacy Practices, family size and income level, social security number, medical release forms, etc. and documenting in the correct fields within the patient’s electronic health record. Make sure that Primary Department and Usual Provider-Primary Care Provider matches.
- Ensure that registration paperwork is completed annually. Assist patients with electronic check-in when necessary.
- Obtains and records patient vital signs (height, pulse, temperature, visual acuity, weight, and measures blood pressure, head circumference when indicated for patients).
- Register the patient for the patient portal, if applicable. Provide education as to the use of the system, highlight what communication can be made via the portal and the access the patient will have to their health information. Provide the patient with instructions on how to utilize the system and generate passcode that allows for initial access. Troubleshoot problems the patient may be experiencing.
- During the intake process, evaluate the responses to the social determinants of health (SDOH) questions. When responses indicate difficulty in access, conditions, and availability to physical or social needs, provide the community resources packet to the patient. Report responses associated with “high risk” to all care team members.
- Pre-Visit Planning: Call patients before their appointment to ask questions about what has happened since their last visit. Request consultation notes from specialists seen, ER records, remind about outstanding orders, and co-pay that will be due at check-in. Remind them to bring in their driver’s license and current insurance card. Confirm insurance eligibility. Ensure appointment type is correct and change if needed.
- Schedule for next visit prior to patient leaving office. Select the appropriate visit type if the next appointment should be a Medicare Annual Wellness Visit or Well child.
- May assist providers in medical examinations as requested.
- Buckets: Folow up on patient reminders. Outstanding lab and imaging orders-check chart to see if completed and not tied to orders, call patient to remind to complete. Specialist referrals-call facility to see if completed, request consult note. If not, call patients to remind them to reschedule. Label incoming results and consult notes correctly to ensure they tie to quality measures and outstanding orders.
- Assists with patient pill counts and drug screenings.
- Perform federal urine drug screenings after appropriate training.
- Collects finger stick A1c’s.
- Perform blood draws based upon training level.
- Calibrate, and maintain laboratory equipment to ensure efficient performance
- Annotates patient charts with lab results. Contact patients with laboratory and specialists’ findings and other various tests. Performs accurate and thorough documentation in the patient chart of results and patient outreach.
- Daily equipment checks and sanitary duties for equipment.
- Clean and sterilize instruments daily and/or after immediate use using Autoclave system. Performs quality checks on the Autoclave to ensure proper working conditions and documents findings of regular performance checks.
- Clean exam rooms after each patient. Keep the exam room neat and orderly and restock the examination rooms with a standard list of supplies.
- Counsel patients in the office and on phone concerning scheduling, medication refills, medication questions and refill requests. Answers patient clinical calls and questions and direct them to appropriate individuals if unable to answer inquiries.
- May be required to serve as medical receptionist depending upon need
- Other duties as assigned.
Patient Satisfaction:
- Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
- Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated.
- Identify yourself in a pleasant and positive manner.
- Take responsibility for helping the caller.
Teamwork:
- Assist in the orientation/training of new Team Members.
- Consistently work in a positive and cooperative manner with fellow Team Members.
- Assist other Team Members in the performance of their assignments.
- Seek out opportunities to help rather than waiting to be asked.
- Consider the impact of your actions on Team Members throughout the Organization.
- Recognize the need for variations in staffing and volunteer to fill open shifts when possible.
- Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
- Demonstrate flexibility to perform duties wherever volume deems necessary within the System.
Problem Solving:
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
- Investigate and follow through on unusual orders or requests for service or information.
- Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.
- Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
- Consistently evaluate work and determine if further steps are needed to meet patient expectations.
- Take the initiative to do or redo inadequate or incomplete work, even if it is not yours.
- Ensure compliance with regulatory standards.
Productivity/ Efficiency:
- Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
- Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the System (education, organizing, housekeeping, assisting others).
- Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
- Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
Adherence to Departmental Policies:
- Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate books and manuals.
- Comply with the System's infection control policies and procedures including Body Substance Isolation (BSI) and the Exposure Control Plan which reflects OSHA Bloodborne Pathogens Standard to ensure a safe working environment for self and others.
Great Benefits
- Paid Time Off (PTO)
- Paid Holidays
- Extended Sick Pay (ESP)
- Medical Health Insurance and Prescription Coverage
- Basic Life Insurance for Employee and Family
- Short-Term Disability
- Long-Term Disability
- 401(k) Voluntary Contribution Plan
- Health Reimbursement Account
- Employee Elected Voluntary Coverage for Employee and Family
- Life Insurance, Dental, Vision, Flexible Spending Account, Dependent Spending Account
- Discounted undergraduate & graduate rates at West Virginia Wesleyan College for employee and family
