About Railbookers:
At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.
We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.
Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.
Ideal candidates would preferably reside within the PST time zone to ensure alignment with the working hours for this role.
Job Purpose:
- We are looking for a talented Account Executive who thrives in a fast-paced, sales environment. This position involves taking incoming calls from customers looking to book rail holiday packages across Canada, Australia, North America and beyond. The Account Executive will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment and will be expected to follow up with customers regularly to maximize lead potential.
Responsibilities and Duties:
- Provide an excellent experience on calls with our travelers to drive customer loyalty and referrals.
- Consistently achieve individual sales targets, performance goals and all key metrics.
- Consistently communicate and build relationships with all of our clients and passengers.
- Motivated and disciplined to succeed in a remote work environment.
- Understand customer needs and requirements through questioning and active listening.
- Provide suggestions, prices, and book clients on domestic and international rail packages.
- Source new sales opportunities through inbound lead follow-up, outbound calls, and emails.
- Participate in weekly team trainings plus one on one coaching.
- Advise travel agents and clients concerning sales specials and promotions.
- Other duties may be assigned.
