Housing Navigator Los Angeles (South Central, Torrance, Long Beach)

MedZed is re-imagining the house call. Will you innovate with us? MedZed is a fast paced, organization focused on inspiring and enabling better health. We are seeking exceptional Housing Navigators to join our team. MedZed uses technology to bring healthcare to complex, hard to reach patients. We partner with health plans and managed care organizations to allow these high-risk patients to be treated in the comfort of their homes. Our Housing Specialists are an integral part of the patients Enhanced Care Management team by providing direct social service related to short term and long term housing.

Daily Responsibilities

• Conduct health-related social needs screening and peer support by phone and via telehealth, on issues related to housing insecurity.
• Provide ongoing follow-up and goal setting with patients/families to address housing needs (short- and long-term) and assess barriers to obtaining and maintaining housing.
• Support Member by phone and via telehealth in securing short- and long-term housing while creating a plan to keep member housed.
• Conduct one-on-one counseling with members, including working with each member to assess their financial situation, goals and needs. Assists member in developing a budget and setting financial goals; help member create written care plans that support their goals.
• Motivate members to participate in implementing their care plan and providing ongoing one-on-one support as needed to assist members in meeting established goals and priorities; provide service and problem-solving assistance for member inquires and case management.
• Work with patients on developing achievable goals to enhance their daily living.
• Help members make healthy and supportive connections in the community.
• Support members access to local community-based organizations, self-help groups, and other relevant organizations, ensuring warm handoffs to service providers.
• Support members in improving completion of all housing related appointments.
• Serve as an ongoing liaison between property manager/neighbors and member as necessary.
• Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
• Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling during telehealth and phone calls with member.
• Provide budget counseling and education to assist members in establishing payment plans for bills and past debts that would prevent the member from being continually housed.

• Bilingual Spanish required
• Experience providing peer support to patients with complex and multiple chronic conditions and challenging social and mental health conditions (e.g. Community Health Worker, Patient Navigator, In-Home Support Specialist, etc.).
• Training or experience in community health, social determinants of health, and peer counseling.
• Understanding of mental illness and addiction and ability to engage with clients who struggle with these issues at all levels.
• Training and experience in using Motivational Interviewing strongly preferred

• Strong interpersonal and social skills with demonstrated ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds.

• Knowledge of community-based healthcare and social services systems and the needs of medically underserved populations, and older adults/seniors
• Ability to work with individuals from varied professional background and diverse cultures with multiple chronic conditions.
• Ability to thrive in a complex and rapidly changing environment.
• Ability to build credibility and trust with clients/patients.
• Maintains confidentiality and follows HIPAA standards in safeguarding patient information.
• Good oral and written communication skills.
• Strong organizational skills.
• Able to operate small office equipment, including photocopier, telephone, and personal computer.

Basic knowledge of Microsoft Office.

• Knowledge and/or experience within Home support Services (IHSS) is highly desirable.
• Life experience overcoming the challenges of chronic disease or work experience with people living with complex chronic conditions is highly desirable.
• Experience working with people living with addiction desirable.
• MUST BE FULLY VACCINATED AND HAVE BOOSTER