Quality Improvement Program Analyst (Hybrid)

*This position is hybrid role that requires a combination of remote and on-site work based in Los Angeles, CA, *

Mission:

Since 1920, Eisner Health has operated as a quality focused non-profit community health center dedicated to improving the physical, social, and emotional well-being of the people in the communities we serve.

SUMMARY OF POSITION

Under the direction of the Director of Quality and Population Health, the Quality Improvement Program Analyst facilitates the planning, implementation, and evaluation of projects that are tied to grant-funded initiatives and/or contracts for individual departments and the organization. The scope of responsibility encompasses all settings of the organization, both clinical and operational. The QI Program Analyst will collaborate with the development department on collecting and analyzing data needed to pursue new initiatives with external partners, prepare compliance and other reporting requirements to all stakeholders, and develop tools to measure improvement. The QI Specialist understands the quality improvement process and quality improvement techniques required to facilitate projects throughout program implementation.

Job Duties:

• Facilitate and lead projects with cross-departmental teams that involve key stakeholders in the process.
• Support the development and implementation of project plans for all stages of the grantsmanship/contracting process.
• Perform duties of a measure lead on assigned operational or Clinical Quality Measure (CQMs), including monitoring and communicating progress on the health system’s QI Plan, acting as a subject matter expert on CQMs for cross departmental training and onboarding of staff/interns/volunteers, and tracking and communicating relevant updates from government, health plans, and IPA administrators.
• Clearly document progress, barriers, interventions, findings, and best practices for all assigned projects.
• Train staff volunteers, and interns on QI methods, as needed.
• Develop and maintain tracking materials (dashboards and/or other visual aids) that clearly detail the disposition of all clinical audits and other related compliance materials for all contracted health plans and other payor sources utilized by Eisner’s’ patient population.
• Perform analysis of data generated from internal legacy systems and provide insight to trends identified in the analysis.
• Support implementation and monitor adoption of new workflows and performance as directed by the department’s leadership.
• Solicit voice of clinical team members in project plans.
• Engage providers and staff to conduct academic detailing sessions and provide elbow support to support QI initiative implementation.
• Responsible for the retention and distribution of notes, minutes, and documents pertaining to quality improvement programs at Eisner.
• Interface with patients for QI projects as needed.
• Utilize EHR and/or population management programs for data collection and report building.
• Participates in and supports implementation of Eisner Health’s Trauma-Informed Care program.
• Supports the department’s onboarding process of new QI department staff.
• Coordinates ongoing project guidance and supports up to two interns or volunteers.

Qualifications:

• Bachelor's degree in computer science, data science, statistics or related field of study;
• Must have demonstrable knowledge of advanced excel data processing tools, including pivots, macros, vlookups, power query, etc.
• Microsoft Power Platform Fundamentals certification is highly preferred;
• 1+ years’ experience as a Data and Reporting Analyst using one or more relational databases with strong functional expertise developing front-end reporting solutions.
• Strong working knowledge of SQL preferred
• Healthcare experience required; FQHC, ambulatory care preferred.
• Familiar with data presentation and visualization tools such as Relevant, Azara, Tableau, and/or Power BI;
• Experience working with large amounts of complex relational data from different databases and data sources;
• Excellent presentation and data visualization skills;
• Excellent project and time management skills and ability to manage competing priorities.

Benefits:

• PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).
• 9 Paid Holidays.
• 40 hours of paid Jury Duty time per year.
• Medical, Dental, & Vision insurance (PPO options available).
• Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation).
• Health Savings Account with $1,000 employer contribution.
• Employer-Sponsored life insurance & long term disability.
• 30 free visits per year for Chiropractic or Acupuncture.
• 401k plan with a 3% employer contribution
• $500 per year tuition reimbursement

EEO Statement: Eisner Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Eisner Health does not discriminate on the basis of race, religion, color, sex, gender identity, gender expression, sexual orientation, age, disability, national origin, or veteran status.

Accommodations for Applicants with Disabilities:

Eisner Health, Inc. provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations). If you need reasonable accommodation/assistance for any part of the application and/or hiring process, don't hesitate to contact Eisner Health’s HR Department.