Account Manager

MDK, an innovative law firm, is seeking a detail oriented and relationship driven Account Manager to play a key role in ensuring the seamless delivery of services to MDK’s clients. This role manages the coordination of client onboarding, operational workflows, service levels, and documentation of client preferences. The Account Manager supports Client Relationship Managers (CRMs) by handling administrative and operational tasks, enabling CRMs to focus on strategic relationship management and business development.

Essential Duties and Responsibilities:

Client Coordination & Support:

• Schedule and coordinate client calls and meetings in alignment with CRMs.
• Field and organize loan-level data gathering requests for clients.
• Assist operational pods where needed with administrative client needs – follow-ups on client system access, loan access, etc.

Service Delivery & Quality Assurance:

• Monitor service levels, timelines, and deliverables to ensure MDK meets client obligations.
• Coordinate issue resolution by collaborating across internal teams, escalating when needed, while ensuring CRMs remain the primary client-facing contact.
• Document client preferences, workflows, and updates to ensure consistency across the team.

Performance Monitoring & Reporting:

• Provide regular performance reporting and client-facing summaries to demonstrate results and highlight service value.

Brand and Industry Positioning:

• Support CRMs by preparing materials and coordinating logistics for initiatives that enhance MDK’s industry reputation and presence.

Collaboration & Process Improvement:

• Partner with CRMs, Client Performance Analysts, and internal departments to streamline workflows and ensure quality service delivery.
• Identify opportunities to improve operational processes, enhance efficiency, and increase client satisfaction.

Client Onboarding and Coordination:

• Oversee client onboarding and deliverables of new work (e.g., new portfolios or referral types) by collaborating with internal teams, ensuring consistent and timely communication on progress.
• Ensure smooth transitions for onboarding new clients, expanded business, or service-released files.

Client Presentations and Materials:

• Assist in the preparation and coordination of client experience materials, messaging, and training resources to support CRMs in presenting MDK’s brand.

Brand Loyalty and Client Engagement:

• Enhance MDK’s brand loyalty by promoting our mission and values both internally and externally through all client interactions.

Department Event Coordination:

• Assist the team with various travel tasks surrounding in-person meetings, conference attendance, etc.

Support Team Initiatives:

• Contribute to team and firm-wide goals, engaging in additional department projects as assigned.

The responsibilities defined above are not an all-inclusive list, but a general summary of typical duties. Individuals in this position may be asked to perform a wide range of related tasks.

Requirements:

• Requires a high school diploma. Bachelor’s degree in business, marketing, communications or related field preferred.
• Minimum 2 years prior experience in client service, account coordination, or operations in a professional services environment.
• Strong attention to detail and organizational skills with the ability to manage multiple projects and deadlines.
• Excellent interpersonal and communication (written and verbal) skills.
• Demonstrated analytical and problem-solving skills.
• Proficiency with MS Office products and communication platforms.
• In-office presence to support team collaboration and in-person meetings and activities as needed.

Schedule & Benefits:

Our team works Monday through Friday, general business hours. After a successful orientation period, we offer a hybrid schedule, which allows our employees the flexibility to work from home and in the office. MDK provides a comprehensive benefit package, which includes:

• Medical, dental, and vision insurance.
• Company-paid short-term and long-term disability, as well as life insurance.
• 401(k) plan, with an employer contribution.
• Paid time off.

Additional perks:

• Paid time to volunteer in the community.
• Paid holidays.
• Casual dress code.
• The opportunity for career development and advancement.

Join MDK: Pioneering Uncommon Paths to Success

At MDK, we blend legal expertise with innovative technology to provide comprehensive legal and professional services. Since our inception in 2002, we've expanded our services to include residential mortgage, timeshare default services, a national bankruptcy practice, and title and closing services, reaching clients nationwide.

Our culture emphasizes support, well-being, and continuous growth. Through initiatives like our Culture Council and career development programs, we foster an environment where curiosity and collaboration thrive. We prioritize work-life balance with flexible hybrid work arrangements and a robust Volunteer Time Off program.

MDK has been recognized as one of the Best Places to Work by Columbus Business First magazine and honored with the Best Law Firm designation by US News and World Report. Join us to explore your potential and contribute to our mission of creating uncommon paths to success.

Thank you for considering MDK as your next career destination. 

Click this link to learn more about our benefits: MDK Benefits

Learn more about MDK by visiting Attorneys & Professional Services | MDK (mdklegal.com) or visit us on LinkedIn or Instagram.

The Manley Law Firm LLC d/b/a MDK and affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodations to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK.