Legal Operations Manager

Position Summary:

MDK, an innovative law firm, is seeking an experienced and collaborative Operations Manager to join our team. In this role, you will be responsible for ensuring the team delivers high-quality legal services while fostering a positive and collaborative work environment. You will focus on both the people and processes within the team, helping address challenges, improve teamwork, and create an environment where employees thrive. As an Operations Manager, you will be integral in driving performance, supporting continuous improvement, and aligning the team with MDK's mission and values.

Essential Duties and Responsibilities:

• Culture and Team Development: Demonstrate a strong understanding of MDK's policies, procedures, and culture. Work closely with the team to ensure they understand and support MDK’s mission and values. Provide tools and guidance to help employees be successful contributors to the firm’s goals.

• Staff Coordination: Lead a diverse team of legal support staff, ensuring efficient scheduling, approval of time off requests, and timely processing of timecards. Manage staffing needs and support the team to ensure smooth operations.

• Performance Leadership: Collaborate with attorneys to create an inspiring, motivating, and collaborative work environment. Address performance issues promptly and work with Human Resources to resolve challenges. Regularly monitor the quality of work to ensure compliance with established standards and firm expectations.

• Ongoing Education & Development: Develop and implement an educational plan to ensure team members continue to grow professionally and develop transferable skills. Support employees in achieving their professional goals and maintain high levels of job satisfaction.

• Training and Onboarding: Coordinate the training and onboarding of new employees within the team, ensuring a smooth transition and consistent experience across teams.

• Quality & Compliance Monitoring: Regularly review team performance to ensure quality, compliance, and alignment with MDK standards. Foster transparency, accountability, and open communication within the team.

• Process Improvement: Identify and recommend improvements to the case management system to increase efficiency and ensure the team meets operational standards.

• Client & Regulatory Relationships: Manage relationships with clients, regulatory agencies, and courts. Work with attorneys to resolve conflicts and ensure client satisfaction.

• Cross-Team Collaboration: Facilitate effective interaction between your team and other teams within the firm. Ensure open communication and foster a collaborative approach to achieving shared goals.

Requirements:

• Bachelor’s degree or equivalent work experience in a legal support environment.

• Minimum of 3 years of experience in a leadership role.

• Proven ability to motivate and lead teams effectively.

• Strong collaborative work style and a focus on continuous improvement.

• Excellent problem-solving and decision-making abilities.

• Strong customer service orientation and interpersonal skills.

• Exceptional written and verbal communication skills.

• Strong computer skills, including proficiency in Microsoft Office Suite.

Schedule & Benefits:

Our team works Monday through Friday, general business hours. After a successful orientation period, we offer a hybrid schedule, which allows our employees the flexibility to work from home and in the office. MDK provides a comprehensive benefit package, which includes:

• Medical, dental, and vision insurance.
• Company-paid short-term and long-term disability, as well as life insurance.
• 401(k) plan, with an employer contribution.
• Paid time off.

Additional perks:

• Paid time to volunteer in the community.
• Paid holidays.
• Casual dress code.
• The opportunity for career development and advancement.

Join MDK: Pioneering Uncommon Paths to Success

At MDK, we blend legal expertise with innovative technology to provide comprehensive legal and professional services. Since our inception in 2002, we've expanded our services to include residential mortgage, timeshare default services, a national bankruptcy practice, and title and closing services, reaching clients nationwide. 

Our culture emphasizes support, well-being, and continuous growth. Through initiatives like our Culture Council and career development programs, we foster an environment where curiosity and collaboration thrive. We prioritize work-life balance with flexible hybrid work arrangements and a robust Volunteer Time Off program. 

MDK has been recognized as one of the Best Places to Work by Columbus Business First magazine and honored with the Best Law Firm designation by US News and World Report. Join us to explore your potential and contribute to our mission of creating uncommon paths to success.

Thank you for considering MDK as your next career destination. 

Click this link to learn more about our benefits: MDK Benefits

Learn more about MDK by visiting Attorneys & Professional Services | MDK (mdklegal.com) or visit us on LinkedIn or Instagram.

The Manley Law Firm LLC d/b/a MDK and affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodations to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK