IT Help Desk Technician 2

MDK, an innovative law firm, is seeking a proactive and reliable Level 2 Help Desk Technician to provide essential first-line support for our internal teams. This role is perfect for someone who thrives on solving problems, delivering exceptional customer service, and ensuring our attorneys, staff, and business teams can work efficiently and securely. As a trusted partner, you’ll support our Windows-based virtual desktop environment (VDI), leveraging tools like Microsoft Azure Entra and other modern systems. If you’re organized, clear in communication, and passionate about providing a seamless user experience, we invite you to join our collaborative team.

Essential Duties and Responsibilities:

• Provide first-level support for technical issues via help desk tickets or direct contact with internal customers. 
• Troubleshoot and resolve issues in Windows-based virtual desktop infrastructure (VDI), including connectivity and performance errors.
• Support a variety of customized software applications, including managing user accounts, onboarding new users, and setting up client system sites.
• This is a fully in-office position, requiring regular onsite presence to collaborate with the team.
• Manage identity and access tasks using Active Directory and Microsoft Azure Entra, including account provisioning and password resets.
• Handle onboarding and offboarding, including workstation setup and user account creation.
• Communicate technical issues clearly and empathetically to users, ensuring timely resolution.
• Maintain accurate documentation of issues and solutions in the ticketing system and knowledge base.
• Collaborate with team members and departments to identify and resolve recurring problems.
• Support hardware lifecycle management, including imaging, deployment, and maintenance of IT equipment.
• Provide remote support for employees, troubleshooting issues with VPN, printers, Microsoft 365, and virtual desktops.
• Uphold IT policies and security protocols.
• Minimal travel may be required to support remote offices.

Requirements:

• A professional, patient, and precise approach to work
• A service-oriented mindset, viewing technical support as an opportunity to make others’ work easier
• Strong problem-solving skills, with a proactive attitude when faced with unknowns
• Calm under pressure, clear communication, and the ability to think ahead
• A compassionate helper who listens first, explains second, and never makes others feel small
• Technically sharp with experience in Windows environments and tools like Microsoft Azure Entra, Active Directory, and ticketing systems
• Skilled in account provisioning, supporting VDI or remote environments, and troubleshooting hardware/software issues
• Organized with a focus on documenting solutions for the benefit of the team
• A collaborative, humble, and dependable team player driven to improve

Schedule & Benefits:

Our team works Monday through Friday, general business hours. MDK provides a comprehensive benefit package, which includes:

• An hourly wage of $27-$32/hour, depending on experience and qualifications. Annual compensation ranges from $56,160 to $66,560. Compensation is based on a number of factors, including but not limited to relevant industry experience, education, and specific skills that align with the responsibilities of the role.
• Medical, dental, and vision insurance.
• Company-paid short-term and long-term disability, as well as life insurance.
• 401(k) plan, with an employer contribution.
• Paid time off.

Additional perks:

• Paid time to volunteer in the community.
• Paid holidays.
• Casual dress code.
• The opportunity for career development and advancement.

Join MDK: Pioneering Uncommon Paths to Success

At MDK, we blend legal expertise with innovative technology to provide comprehensive legal and professional services. Since our inception in 2002, we've expanded our services to include residential mortgage, timeshare default services, a national bankruptcy practice, and title and closing services, reaching clients nationwide.

Our culture emphasizes support, well-being, and continuous growth. Through initiatives like our Culture Council and career development programs, we foster an environment where curiosity and collaboration thrive. We prioritize work-life balance with flexible hybrid work arrangements and a robust Volunteer Time Off program.

MDK has been recognized as one of the Best Places to Work by Columbus Business First magazine and honored with the Best Law Firm designation by US News and World Report. Join us to explore your potential and contribute to our mission of creating uncommon paths to success.

Thank you for considering MDK as your next career destination. 

Click this link to learn more about our benefits: MDK Benefits

Learn more about MDK by visiting Attorneys & Professional Services | MDK (mdklegal.com) or visit us on LinkedIn or Instagram.

The Manley Law Firm LLC d/b/a MDK and affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodations to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK.