The Development Officer for Donor Relations is a full-time, exempt position that reports to the Director of Donor Engagement. The position is responsible for the management of the Museum’s Upper-Level Membership program, including the Norton Circle Membership levels ($2,500 - $10,000 annually), as well as the Emerging Collectors Council. Duties include setting and achieving annual revenue goals and managing expenses, organizing a suite of benefits and exclusive engagements for upper-level members, and creating a strong foundation for customer service. This individual will work closely with the Member + Visitor Experience and Donor Engagement teams to strategize on opportunities for cultivation of new and stewardship of current and returning members.

Essential Duties and Responsibilities - 

  Responsibilities include, but are not limited to:

• Management of the Museum’s Upper-Level Membership program, including the Norton Circle levels (Donor, Benefactor, and Director) and the Emerging Collectors Council, inclusive of the following:
  • Fulfillment of Upper-Level Membership materials (Norton Circle, Curatorial Councils, + Emerging Collectors Council)
  • Renewal notices/outreach to existing Upper-Level Members
  • Ensure the Norton Circle and ECC levels are meeting their quarterly and annual revenue and retention goals
• In collaboration with the Individual Giving team, work with DDE in supporting the prospect pipeline and identifying opportunities where members and/or donors could increase their annual level of support.
• Work with the DODE to evaluate, develop, and broaden the Upper-Level Membership program, including setting and achieving revenue goals and managing expenses
• Collaborate with the DDE to create a strategic suite of member benefits and exclusive engagements that attract new upper-level members, retain current upper-level members, and create incentives for upgrades
• Work with Member + Visitor Experience team to create a system to regularly audit member data to maintain database hygiene and produce membership mailing lists by utilizing database query functions. Utilize knowledge of Altru queries, membership reports and other tools to create budget estimates for Membership revenue, specifically within the Norton Circle levels
• Oversee the exclusive engagements for Norton Circle Members + the Emerging Collectors Council, including Norton Circle Welcome Lunches, Emerging Collectors Council Events and/or Meetings, etc.
• Work closely with the Event Services team in updating pertinent details for any event coordination (guest count, timing changes, décor elements, etc.)
• Work closely with Museum’s Curatorial Team in developing the Emerging Collectors Council season of events and coordinating acquisition efforts
• Write and review copy for printed/marketing materials (season schedules, Upper-Level Membership Benefit packets, invitations, event signage, ads, etc.), ensuring accuracy and conformity to Museum branding guidelines
• Support the DDE with the stewardship and post-event strategies for the major Museum fundraisers (including the annual Gala)
• Work synergistically with all departments of the Museum to create a seamless event experience for event attendees, staff, and Museums visitors
• Assist with maintenance of constituent records in the Museum’s database for accuracy
• General administrative tasks, including answering phones, managing RSVP lists and multiple email accounts
• Handle confidential information appropriately
• Work with Donor Engagement team members on tracking and reporting, as needed
• Attend evening and weekend events/fundraising activities and assist as needed
• Other duties, as assigned

Physical Requirements - 

• This position will require evening, weekend and possible holiday hours. The person in this position must be able to move about inside and outside the office, stand for long periods of time (up to at least 4 hours), communicate with managers and employees, access and operate computer and other office equipment; and ability to lift, move or carry up to twenty-five (25) pounds. 

Note:  Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. 

Qualifications - 

• Three or more years in a related role
• BA/BS degree required 
• Museum or cultural institution experience preferred, but not required
• Proficient in Microsoft Office applications, including database management (Altru proficiency a plus) 
• Excellent written, verbal, and communication skills with the ability to interact and integrate with a wide range of individuals. Experience working with external stakeholders such as consultants, partner organizations, and members of the community.
• Ability to convey a positive and professional image, especially in high-pressure situations 
• Self-starter with the ability to prioritize, multi-task, and excel in a fast-paced environment
• Good decision making and problem solving skills 
• Demonstrate the highest level of personal and ethical standards 
• Attention to detail and accuracy in performance 
• Ability to meet and impose deadlines, working with minimal supervision 
• Ability and willingness to work extended hours, including nights and weekends as needed 
• Willingness to monitor personal and shared email inboxes after hours and on weekends