Order Processing Specialist

Summary

Are you looking to break into a new career path that offers job stability and room for growth?

Do you enjoy being able to tackle tasks independently, without being micromanaged? 

Are you looking to join a team that is dedicated to achieving greatness and genuinely enjoys coming into work every morning?

We're on the lookout for an Order Processing Specialist to join our team. This position will report to our amazing Director of Customer Success; This role involves handling a mix of tasks such as processing orders, reviewing purchase orders, setting up accounts, generating invoices, answering phones, and helping customers with basic inquiries. We need someone who is proactive, enjoys solving problems, and thrives on being the go-to person for a variety of tasks. If you love working with both colleagues and customers, you'll fit right in! We truly care about our employee's happiness and success, and we believe that being part of our team is a fantastic opportunity. Come join us!

Essential Duties and Responsibilities

• Provides excellent customer service to both external and internal customers
• Processes invoices for emergency service, preventative maintenance, batteries, parts, and equipment orders 
• Answer incoming calls and directs callers to appropriate department/employee as needed
• Review orders for accuracy, enter orders into system
• Ability to write, proof, and test standard operating procedures 
• Strong willingness to embrace the highest level of quality to achieve zero defects 
• Other duties as assigned 

Requirements

• Demonstrated ability to pay close attention to detail is essential. 
• Capable of quickly resolving problems, handling multiple tasks, and managing conflicts with customers.
• Proficient in verbal communication with customers and colleagues over the phone, possessing exceptional interpersonal and organizational skills. Strong written communication skills, including email correspondence, are also necessary.
• Proficient in Microsoft Office Suite (Word, Excel) and Internet Explorer. Familiarity with internet use is a must.
• Experience with MieTrak Accounting software and CRM software is advantageous.
• Knowledge of UPS Makes/Models, Battery Makes/Models, and basic troubleshooting procedures is desirable, but training will be provided!