Technician Information Technology - La Porte

The IT Support Technician is responsible for the day-to-day maintenance, troubleshooting, upgrading, and support of MonoSol’s IT systems. This role ensures that both hardware and software issues are promptly addressed, allowing all MonoSol employees to effectively utilize IT resources with minimal disruption.

RESPONSIBILITIES

Software and Hardware Support

• IT Equipment Management: Allocate, configure, and maintain IT equipment, ensuring all devices meet security and performance standards.
• System Setup and Installation: Configure and install new systems and peripherals (PCs, mobile devices, printers) as required, following company protocols for security and compliance.
• Troubleshooting and Issue Resolution: Diagnose and resolve hardware and software issues for desktop and mobile devices, adhering to established troubleshooting procedures.
• Inventory and Documentation: Maintain accurate records of IT inventory, documenting asset status, configuration changes, and end-of-life equipment replacement schedules.
• Help Desk Support: Review, prioritize, and resolve IT Help Desk requests promptly, escalating complex issues to senior team members or specialized staff as needed.

Team Collaboration

• User Support: Serve as the main contact for user issues related to PCs, phones, and peripherals in both office and production environments, occasionally providing after-hours support.
• Technology Research: Research and recommend emerging technologies and tools that could benefit the company’s IT infrastructure or end-user experience.
• Incident Response and Problem Management: Actively participate in ad hoc issue resolution and incident response, coordinating with other IT staff to ensure prompt and thorough resolution.
• Collaboration and Teamwork: Work collaboratively with other team members, supporting a culture of knowledge-sharing, reliability, and service-oriented professionalism.
• Customer Service Focus: Maintain a customer-focused approach in all interactions, fostering positive relationships with end-users to enhance their IT support experience.

Project Management Focus

• Project Planning: Identify and schedule project deliverables, milestones, and required activities/tasks, and provide timely updates on project status according to IT management’s cadence.
• Communication and Stakeholder Engagement: Implement a project communication plan, ensuring effective stakeholder engagement.
• Risk Assessment and Mitigation: Conduct risk assessments and implement mitigation strategies to proactively address potential issues.
• Documentation and Compliance: Create and maintain comprehensive project documentation, including Project Charters, Requirements, and User sign-off, ensuring compliance with standards.
• Project Management Tools: Utilize Asana (or other relevant tools) to manage project tasks, timelines, and store documentation efficiently.

Digital Application Support Focus

• Application Awareness: Maintain up-to-date knowledge of digital applications relevant to the organization, proactively identifying capabilities to support team and organizational needs.
• Promote Digital Adoption: Encourage digital adoption across departments by directing staff to appropriate resources, documentation, and support contacts within IT.
• Application Championing and Training: If designated as a Champion of a digital application, develop training materials and guides, provide onboarding assistance, and offer ongoing support to help staff leverage application capabilities effectively

QUALIFICATIONS

Education and Experience

• Experience: At least 3 years of experience in an IT support or related field, providing hands-on technical support in a business environment.
• Education: High school diploma or equivalent required; an associate’s degree in information technology, Computer Science, or a related field is preferred.

 Technical Skills

• Operating Systems: Proficient with Windows 11 and Windows Server 2022+ environments, including setup, troubleshooting, and maintenance.
• Active Directory: Knowledgeable in Microsoft Active Directory for user management, group policy, and permissions.
• Networking: Basic understanding of networking fundamentals, including routers, switches, firewalls, and security cameras, with experience in network wiring and TCP/IP protocols. Ability to support and expand networks as needed.
• Productivity Software: Familiarity with Microsoft operating systems and productivity suites, including Office 365.
• Hardware Skills: Demonstrated experience working with PC hardware, peripherals, and printer management/maintenance.
• Telephony: Experience with RingCentral phone systems is a plus.

Additional Requirements

• Physical Ability: Must be able to lift and carry up to 50 lbs as needed to transport and set up equipment.
• Travel: Must have the ability to travel locally between company facilities (Portage, Merrillville, Duneland, La Porte, Lebanon, and Chicago, IL) with possible occasional international travel.

Status: Full Time

Additional information

Applicable only to applicants applying to a position in any location with a pay disclosure requirements under state or local law:

• The compensation range that is described below is the possible base pay compensation that the company believes in good faith that it will pay for this role at the time of posting based on job grade for the position. Individual compensation within this range is based on many factors such as years of experience etc. so the company might pay more or less than the posted range and it is understood that this range may be modified in the future.
• In addition to base compensation, MonoSol provides a yearly incentive compensation bonus, a profit sharing bonus when eligible, a comprehensive benefits package including medical, dental, vision insurances, short term disability, long term disability, accidental death and dismemberment, term life insurance, voluntary term life insurance, transit flexible spending account (if applicable), employee assistance program, identity theft protection, 401k and paid time off (vacation and sick days).

Compensation range - $53,454.11 - $92,428.27

Incentive Compensation Bonus Target – 6%

Paid time off amount – 15 days

CLOSING

The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this position. This is not intended as an exhaustive list of all responsibilities, duties, and skills required. MonoSol, LLC reserves the right to make changes to the job description whenever necessary.

Disclaimer

As part of MonoSol, LLC’s employment process, finalist candidates will be required to complete a physical, drug/alcohol test and background check prior to employment commencing. MonoSol, LLC is an equal opportunity employer. All qualified applicants will be considered without regard to race, national origin, gender, age, disability, sexual orientation, veteran status, or marital status.