Account Manager

1. DUTIES AND RESPONSIBILITIES

An account manager’s responsibilities include developing strong relationships with customers, connecting with key business executives and clients and preparing sales reports. An account manager will also answer client queries and identify new business opportunities among existing customers.

Specific responsibilities may include:

• Maintain a list of clients – actively reporting in with them monthly thru email and phone call.
• Responsible for when their properties transition out of Aimbridge to verify if the property is interested in staying with M7 then update spreadsheets and the proper people.
• Scope initial projects working with the project management team, getting quotes from vendors and communicating with the property contact that submitted the project ticket.
• Create capital budget spreadsheet pdf’s using the numbers provided for each capital initiative, then send this pdf and communication out to each assigned property GM and or main contact.
• Work with the NOC team on sending out specified email communication from the proactive services account notifying the property contact of server reboots.
• Handle one off projects that involve phone/email communication to the property contacts notifying of a particular project/issue.
• Work within Mind matrix an email marketing company to automate communication to their contacts.
• Responsible for maintaining the smileback responses, reaching out to the client when a negative smileback or feedback is left. Work to resolve that issue and make sure it is handled.
• Monitor stale tickets, send out automated responses within Connectwise to the clients to help keep the ticket numbers maintainable and assisting the technicians.
• Communicate with the technician on stale tickets, client responded tickets, etc.
• Report any issues that the client is bringing to their attention, work to resolve those issues and be able to offer a solution.
• Support and participate in the organization’s Continual Improvement Program to conform to ISO 27001:2013 requirements by complying with the Information Security Policy and procedures and meeting ISMS objectives.  
• Understand the implications of not conforming with ISMS requirements. 
• All employees have a professional duty to bring up to the IS Department, Top Management, or their Supervisor, any information security issues or incidents or situations that present potential security risks.  
• Other duties as assigned.

1. REQUIREMENTS
   1. EDUCATION AND TRAINING

• Degree in related field or equivalent applicable work experience.

• 1. EXPERIENCe
• Experience working in an ISO 27001:2013 environment a plus.

• 1. KNOWLEDGE AND SKILLS
• Ability to communicate effectively with customers.
• Excellent verbal and written communication skills.
• Research new systems and applications to keep company current.

1. PHYSICAL AND SAFETY REQUIREMENTS

• Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.
• Sitting, bending, standing, walking, 8-10 hours per day.
• Able to lift up to 25 lbs and reach with hands and arms.
• Must comply with any safety or PPE requirements.

1. OTHERS

• Attention to detail.
• Produce error-free work.
• Deadline-oriented.
• Make sure that customers’ requests come first.
• Self-starter who thinks of innovative, faster ways to accomplish tasks.
• Work with minimal supervision.
• Flexible and able to adapt to our dynamic environment.