2-1-1 Call Center Specialist

Join Team AMT! Now hiring for a 211 Call Center Specialist!

Advanced Medical Transport (AMT) is the premier provider of emergency and scheduled ambulance services in Central and Western Illinois, as well as parts of Iowa. AMT is a private, not-for-profit organization operated for community benefit.

In the AMT/United Way 2-1-1 Call Center, you will be responsible for all incoming calls from community members in need. Our Call Specialist will work within a small team to connect community members with appropriate resources to aid with non-medical emergencies.

Job Duties:

• Provide top notch customer service to community members
• Answer all inbound calls with professionalism and compassion
• Align callers' needs with available resources and make appropriate referrals
• Advocate for callers

Requirements:

• High school diploma or general education degree (GED) required
• 1-3 years of prior customer service experience
• Education or career track in community outreach, non-profit management, or social services, preferred
• Ability to follow oral and written instructions
• Ability to exercise sound judgment while working in a stressful environment