Club Pilates - West Hollywood - Assistant General Manager

JOB DESCRIPTION

Position Title: Assistant General Manager (AGM)

Reports to: General Manager (GM)

POSITION:

The Assistant General Manager will assist the General Manager in overseeing all studio

functions from sales to instructors. They will lead all sales efforts; drive membership

growth and endeavor to prevent member attrition.

RESPONSIBILITIES:

• Ensure excellent customer service by creating a welcoming and friendly

environment and addressing customer concerns or complaints

• Responsible, along with the General Manager and Sales Associates, for ensuring

that studio membership and revenue goals are meet through personal sales and

training staff

• Responsible for helping to build the studio community through organizing and

executing events

• Assistant the General Manager in supervising and managing staff, including

hiring, training, and scheduling

• Be the direct point of contact for all staff with General Manager is off

• Oversee all billing issues (membership agreements, cancellations, freezes, failed

payments, etc)

• Assist with retail displays, sales, and inventory

• Responsible for posting social media stories

• Maintain cleanliness and organization in the studio.

• Work collaboratively on monthly studio plans, grassroots marketing, and

promotional activities

• Any other tasks required to meet company goals

The employee is expected to adhere to all company policies, including the policy of at

will employment.

REQUIREMENTS:

· 2+ years of retail/service sales or fitness sales experience.

· Confident in generating personal sales and training Sales Associates in sales

· Ability to manage and drive 4 revenue streams: memberships, retail, private

training, and teacher training

· Must be fluent in English and have excellent communication and strong

interpersonal skills in person, on the telephone and via email

· Ability to excel in a fast changing, diverse environment.

· Ability to recognize areas of improvement and make changes using good

judgement.

· An affinity and passion for fitness.

· Solid writing and grammar skills.

· Highly organized, proficient in data management, ability to prioritize and meet

deadlines.

· Professional, punctual, reliable and neat.

· Strong attention to detail and accuracy.

· Trustworthy and ability to handle confidential information.

· Ability to work harmoniously with co-workers, clients and the general public.

· Proficiency with computers and Studio software.