Center for Child Protection
Job Description
Job Title: Law Enforcement Assessment & Planning (LEAP) Scheduling Specialist
Supervisor: Chief Program Officer
Job Summary: The Scheduling Specialist provides support for a variety of executive and programmatic services that align with the Center’s vision and mission. This position also supports day-to-day activities that allow the Center to achieve its operational and programmatic goals.
Minimum Qualifications:
- High school diploma or GED equivalent
- Bachelor’s degree from an accredited university preferred
- Bilingual, English/Spanish, required
- 2 years’ experience in delivery of social services, family systems, criminal justice or child development
- Proficiency with Microsoft 365 applications, including Outlook and Office Suite applications
- Ability to work with diverse groups in stressful settings
- Ability to work independently
- Ability to work in highly structured and unstructured settings
- Strong, positive, interpersonal skills
Job Tasks:
- Answers phones and emails, schedules and confirms appointments, and inputs client data into company systems
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments
- Manages building schedule by maintaining calendars for department personnel and facilities
- Serves as the primary administrator of the Center’s scheduling and reminder software systems
- Sends appointment reminder emails to clients and team members
- Works closely with the data team to ensure the appropriate flow of information
- Greets clients and partners, in person and on the telephone, answering or referring inquiries
- Maintains client confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
- Attends monthly Staff Meetings
- Provides program support for forensic, clinical, and medical services, as needed
- Maintains a comprehensive knowledge of the mission, core values and vision of the Center and the children’s advocacy model
- Performs other duties as assigned
FLSA
Non-exempt
Physical Requirements:
Reaching Occasionally
Typing Occasionally
Talking Frequently
Hearing Frequently
Near Acuity Frequently
Vison Accommodation Occasionally
Color Vision Occasionally
Field of Vision Occasionally
Strength:
Light Work-Lift up to 20 pounds occasionally
Environmental Conditions:
Noise: Moderate
Work Situations:
Direct/Control/Plan
Influencing People
Dealing with people
Making Judgments/Decisions
Equal Opportunity Employer
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as required by their supervisor.
CACTX designates Children’s Advocacy Centers as an essential employer.
