Senior Technical Product Manager

About the job

Join Our Team

At Onward Robotics, we are a bold, gritty, and purposeful team with an ambitious mission to revolutionize fulfillment. Our team is driven by a client-first mentality: we aim to solve hard problems and fuel our clients’ growth with innovation. We are seeking talented individuals who will have a huge impact on both our business and our team. Join us on our mission as we move fast, think big, and have fun!

About Us

Onward Robotics delivers innovative automation technology that coordinates humans and robots as a cohesive system to revolutionize fulfillment. Our Meet Me solution combines proprietary software with person-to-goods mobile robots to increase efficiency in warehousing, distribution, and e-commerce operations. Onward Robotics provides the boost in productivity, flexibility, and speed that companies need to remain competitive and grow. Learn more at onwardrobotics.com.

Job Purpose

As a Senior Technical Product Manager, you will be responsible for creating and managing product definitions for complex robot-centric automation solutions that match customer needs and balance Onward Robotics business requirements.

Duties Responsibilities:

• Recognize and understand customer pain points and market trends and work collaboratively with Sales, Engineering and Supply Chain teams to translate those learnings into product definitions aligned with the Onward Robotics product roadmap and business strategy.
• Represent the customer to the robot software engineering team to ensure that product requirements and acceptance criteria are understood, prioritized, and built accordingly.
• Refine and maintain the team’s backlog and development queue.
• Understand and evaluate technical debt and integrate into roadmap to prioritize alongside new feature initiatives.
• Communicate product vision across the organization and to current and potential customers.
• Participate in customer meetings as a subject matter expert and to evaluate the ongoing performance of the fleet from the customer perspective.
• Understand, research, and follow technical trends in the industry for potential use or investment and assess potential value or threat from emerging products or companies.
• Actively search for issues as well as opportunity gaps and work collaboratively with hardware engineering and supply chain teams to identify mitigations and additional product capabilities.
• Contribute to development of training materials and assist with internal and customer training for product.
• Contribute to creation of sales and marketing materials and assist development of pricing models as needed

Core Competencies:

• An experienced technical product manager with a natural curiosity that thrives in a fast-paced start-up environment and possess the skills and ability to listen with an open mind, anticipate opportunities or issues and influence team actions and reactions based on past experiences and lessons learned
• An advanced understanding of autonomy stacks and the key parts that comprise an autonomous system and how they interact
• Experience building meaningful and highly collaborative relationships with leaders and cross-functional stakeholders and navigating interpersonal challenges with honesty, transparency, and empathy
• Strong analytical and problem-solving skills with proven ability to communicate complex technical issues simply and convincingly to a wide range of audiences including customers and C-Level leaders

Minimum Experience Requirements:

• 7+ years of experience in Product Management of complex products involving both software and hardware components from feature definition to project deployment

Preferred Experience Requirements:

• Demonstrated ability to work autonomously and with a high level of personal accountability in the face of ambiguity and in fast-paced, pressured situations
• Strong working knowledge and experience with Agile methodologies is preferred
• Strong working knowledge and experience with Jira and the definition and creation of Jira workflows is preferred
• Experience delivering mobile robotic systems especially in a warehouse or retail environment, is a strong plus
• Working knowledge of data analytics and dashboard tools and the ability to query data to analyze performance indicators is a plus

Minimum Education Requirements:

• Bachelor’s Degree in Computer Science, Software Engineering, or Computer Engineering

Preferred Education Requirements:

• Master’s Degree in Science or Business Administration