Membership Advisor

Asphalt Green is looking to hire a Membership Advisor who will be situated at the Major Owens Community Center (MOCC). The site, which is operated by Asphalt Green, is located in Brooklyn's vibrant Crown Heights neighborhood.  It serves as a cornerstone for community engagement, creativity, and growth. The center offers a variety of programs, from dance classes to cultural events, bringing people together in a dynamic and welcoming environment.  

The Membership Advisor is employed by Asphalt Green and reports to the Asphalt Green Membership and Fitness Manager and Managing Director overseeing the business. The Membership Advisor will ensure that all prospective members and guests have an exceptional experience from their initial inquiry through the sign-up process. This role requires someone who is self-driven and organized and can work independently and collaboratively with team members to drive membership growth. 

Responsibilities  

Sales & Membership: 

• Conduct high-quality, informative, and welcoming tours for prospective members, highlighting the benefits of programs and service offerings. 

• Maintaining up-to-date knowledge of all programs, pricing structures, and promotions to communicate with prospective members effectively. 

• Assist with various administrative tasks, including tracking membership inquiries, maintaining databases, and managing scheduling. 

• Collaborate with the Membership and Fitness Manager and other staff to ensure a seamless and positive experience for all members and guests. 

Target Achievement: 

• Meet or exceed membership enrollment goals through proactive outreach and relationship-building.  

• Reach out regularly to past guests and prospects through call drives, emails, and other communication methods to convert leads into active members. 

• Actively participate in outreach efforts to local schools, clubs, and organizations to increase awareness and attract new members. 

Customer Service: 

• Provide exceptional service, building a rapport with prospective and existing members through quality and professional interactions. 

• Assist with onboarding new members and facilitating their integration into the gym community. 

• Provide feedback on member and prospect needs and help identify ways to improve services and programs. 

• Prior experience in sales, customer service, or membership-driven roles, ideally within the fitness, wellness, or retail industries. 

• Excellent verbal and written communication skills, with the ability to engage and build rapport with prospects with a customer-centric mindset. 

• Ability to negotiate in a professional manner that is courteous and informative. 

• Familiarity with CRM software or membership management platforms is a plus.  

• A positive, energetic, professional demeanor with a strong attention to detail and organizational skills.