Housing Monitor

Location:  Johnson City, TN 

About these opportunities:

Three (3) Positions:  12:30 am – 9 am (5 days a week) - 1 Position, 8:30am - 5:00pm - 1 position, PT 3rd Shift - 12:30am - 9:00 am - 1 position.  Please indicate shift preference.

The housing monitor is the key hospitality representative, who will uphold and enforce the rules – thereby ensuring a safe, structured, predictable environment for guests and staff.  The housing monitor will be supported by the shelter manager and other staff in this role. The housing monitor checks guests in and out throughout the day, dispenses medical boxes and keeps medication logs, answers the phones, oversees the use of the publicly available toilets, and participates in the processing of new guests. The monitor can expect to assist or lead in provision of snacks, meals, etc. The overnight monitor will engage in some cleaning activities, light preparations for breakfast, as well as ensuring curfews, lights out and bed assignments are being followed.  The capacity to engage well with individuals experiencing distress, crisis and conflict is essential, as is the ability to make wise decisions quickly.

Key responsibilities:

• Checks guests in and out each time they enter / exit the main entry of the shelter building.
• Turns away clients who are barred, intoxicated or otherwise ineligible for shelter accommodations; attempts to refer ineligible clients to other shelters for accommodations.
• Records any unique situations occurring on assigned shifts. Completes incident reports as needed. Calls for advice and assistance to the overnight on call staff person, if the staff on site would benefit from support.
• Responds to emergencies in a calm manner and initiate appropriate corrective actions following established policies and procedures.
• Completes required paperwork; inputs data into the computer in order to maintain computer records and generate client lists, including but not limited to HMIS;
• Ensures that curfew, lights out and bed assignment rules are being followed consistently and correctly. 
• Enforces policy; the reliability of structure and boundaries provides a safe environment in which shelter guests can thrive.
• Answers the phone professionally, providing information from the SA script and refraining from engaging in conversation, speculation and opinion-sharing.
• Engages calmly with members of the public, who may use the public bathroom. Communicates with housekeeping if the bathroom requires additional cleaning. May make the call to close the bathroom temporarily, while confirming with the housing manager or senior staff on duty to resolve an issue with the bathroom. 
• Processes intake with guests, in collaboration with the shelter manager.
• Dispenses medical boxes and keeps medication logs.
• Ensure the parking lot is clear of non-guests at the required time.
• Ensure appropriate doors are closed, locked, etc. at all times and that safety procedures are followed.

What we are looking for in you:

• High School Diploma or GED (Required)
• one year experience performing security or social service work preferred, or
  any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements and Working Conditions:

Manual dexterity.  Ability to sit, walk, and stand on a frequent change basis in order to perform the duties of this position.  Ability to lift objects weighing between 25-50 lbs.  Must be self-directed with ability to tolerate frequent interruptions.

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts with noise, dust, dirt, and the like. 

Employee Benefits

• Paid Time Off (PTO)
• Retirement Plan and more!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer  Veterans/Disabled