Director, Operations, AudioVisual, Key Biscayne, Miami, FL (96)

Five-Star AudioVisual, Inc. was founded in 1995 and is honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history, we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture, and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals, and goals.

Why should you become part of the Five-Star Team?

Five-Stars dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. Five-Star hires candidates who represent and uphold the Five-Star Way©; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary© in performance, values, and service.

The Director of Operations is required to maintain the highest possible level of service standards, while ensuring that the Audiovisual Department is operating effectively and efficiently. Additionally, the Director of Operations is expected to perform all supervisory and various other duties to assure adequate operation of the Hotel Division, including maintaining relations with local level hotel executives, clients and immediate staff.

Essential Duties and Responsibilities

• Maintain an appropriate level of public relations with employees, clientele and hotel staff
• Communicating effectively with the hotels’ staff and with the Director of Audiovisual
• Achieving budgeted rentals and maximum profitability
• Maintenance of existing programs, as well as the development of new concepts which ensure the highest possible level of quality equipment and service excellence
• Maintaining knowledge of local competition, resources and general industry trends and innovations
• Implementing and supporting operating policies and procedures
• Maintaining a high level of professional appearance, demeanor, ethics and image of self, as well as subordinates
• Providing appropriate staffing to meet corporate objectives
• Coordinating internal training and development programs which foster promotion within the company.
• Maintaining updated and current knowledge of audiovisual projection, programming, sound, lighting, video, show direction and all forms of audiovisual productions and equipment currently practiced by Five-Star AudioVisual
• Maintaining a current and secure inventory at location
• Maintain an ambitious, hard-working, professional development of self and subordinates

Other Duties

• Other related duties as required or assigned.

Qualifications

• Have the ability to effectively deal with people in a corporate environment
• Have the ability to be familiar with all office procedures as practiced by the company
• Have the ability to operate the business computer system
• Have the ability to make intelligent on the spot decisions pertaining to the day-to-day operations
• Have the ability to work under pressure

Experience Required

• Minimum of 3 years experience in the audiovisual industry
• Advanced knowledge and experience with audiovisual setups and strikes
• Exceptional customer service or hospitality experience required
• Valid Driver's License and a clean driving record are required to operate company vehicle
• Certification in audiovisual technology or related courses (preferred)

Required Technical Skills (Minimum)

• Audio - microphones, speakers, sound systems, channel mixers, etc.
• Video - LCD, LED, projectors, screens, monitors, etc.
• Lighting - GOBO, gels, uplighting,basic lighting kits, stage lighting, etc.
• Computers - Advanced knowledge on PC and Mac software

Full-Time Benefits

• 401(k) with matching
• Roth 401(k) with matching
• Medical, Dental, and Vision Insurance
• Health savings account
• Life insurance
• Paid sick time
• Vacation time
• Company paid holidays