Director of Sales, AudioVisual, Key Biscayne, Miami, FL (96)

Five-Star AudioVisual, Inc. was founded in 1995 and is honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history, we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture, and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals, and goals.

Why should you become part of the Five-Star Team?

Five-Stars dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. Five-Star hires candidates who represent and uphold the Five-Star Way©; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary© in performance, values, and service.

Position Summary

The Director of Sales leads Five-Star Audiovisual’s sales efforts at assigned property, guiding customers through their event journey to deliver solutions that achieve their goals and create compelling experiences. This role is responsible for driving revenue growth, cultivating long-term client and hotel partnerships, and ensuring customer satisfaction through strategic planning and execution. The Director of Sales manages and supports sales and event production processes, leveraging all available tools and resources to maximize event capture, strengthen relationships, and maintain Five-Star’s reputation for excellence.

As a leader, the Director of Sales also provides training, guidance, and support to property-level sales and event production staff, ensuring alignment with Five-Star’s business strategies and customer service standards.

Qualifications

• Direct experience with related customer service responsibilities. Proven experience in developing positive customer relationships and seeking ways to increase customer satisfaction and loyalty.
• Possesses excellent organizational skills and the ability to manage multiple tasks in high volume environment.
• Possesses the skills and knowledge necessary to capture new business for the organization by actively researching client organizations through a variety of resources.
• Proactively listens and clarifies customers needs and continually following up in meeting customers needs while maximizing profits.
• Understands the local market and demonstrates the ability to handle objections and competition.
• Understands customers needs intimately and matches them to the appropriate services and products. Has the ability to grasp the customers perspective while acting as a trusted advisor.
• Encourages and supports the ongoing development and education of individuals in the profit center.
• Exhibits well-developed communication skills, both oral and written; is clear, concise, sincere and persuasive.
• Models leadership qualities, assists in the development of others, and offers feedback and timely coaching.
• Pursues sales goals beyond what is required or expected of him/her.

Experience Required

• Minimum of 5 years experience in the audiovisual industry
• Advanced knowledge and experience with audiovisual setups and strikes
• Exceptional customer service or hospitality experience required
• Valid Driver's License and a clean driving record are required to operate company vehicle
• Certification in audiovisual technology or related courses (preferred)

Required Technical Skills (Minimum)

• Audio - microphones, speakers, sound systems, channel mixers, etc.
• Video - LCD, LED, projectors, screens, monitors, etc.
• Lighting - Decor, traditional and intelligent fixtures, basic lighting kits, stage lighting, etc.
• Computers - Advanced knowledge on PC and Mac software

Full-Time Benefits

• 401(k) with matching
• Roth 401(k) with matching
• Medical, Dental, and Vision Insurance
• Health savings account
• Life insurance
• Paid sick time
• Vacation time
• Company paid holidays