Care Coordinator II CWD

POSITION SUMMARY

The Care Coordinator functions as a member of an integrated system of care team who will work with providers across NAHC and other systems of care to provide NAHC clients with access to an integrated, holistic system of care. The Care Coordinator will provide care coordination, housing case management, member navigation, system navigation (internal and external), peer advocacy, health education, mapping individual, family and community supports and assets, panel management support, and warm handoff services. The Care Coordinator may work with other mental health providers when such treatment is indicated. The care coordinator may provide report writing, when appropriate.  The Care Coordinator II may also support in workflow development and updates, quality improvement projects, as well as training new staff. 

DUTIES AND RESPONSIBILITIES

1. Manage a diverse caseload of adults, youth, and families with a shared understanding of the respective roles and responsibilities of team members to ensure that collaboration is efficient.
2. Screen and assess members for common mental health, substance abuse, and social resource needs.
3. Develop, implement, and monitor individual plans of care using a culturally sensitive and strengths-based approach, to assist members and families to cope and/or restore social, emotional, financial and environmental factors that affect and/or are affected by illness.
4. Identifies members not improving on health/wellness goals and/or with urgent healthcare needs to assist with prioritization for treatment adjustment or case review with the treatment team.
5. Accurately and expediently complete electronic and case management systems documentation and other data collection components related to mental health services.
6. Provide case management in accordance with the SF Rental Assistance Program.
7. Provide guidance, referrals and linkages between homeowners, renters, community members, tenant and property owners, and developers.
8. Provide early intervention, direct services, referrals, and liaison services between agencies as needed to support members with medical, behavioral health, and social services needs to promote overall health. 
9. Provide member education about common mental health, substance abuse disorders, and chronic health conditions and available treatment options.
10. Work collaboratively to resolve differing perspectives, priorities and schedules among providers.
11. Provide support on quality improvement projects that support agency growth.
12. Connect healthcare consumers and family members to other members of the healthcare team through face-to-face encounters known as “warm hand-offs.”
13. Represent the program, department and agency in a positive and professional manner at all times.
14. Provide appointment reminders to members and facilitate access to services.
15. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
16. Employee Safety: Safely performs all duties; follow required protective protocols to ensure personal safety as well the safety of others.
17. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
18. HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.
19. Work well under pressure, meet multiple and often competing deadlines. 
20. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
21. Other duties as assigned by Supervisor or CWD Site Director.

MINIMUM QUALIFICATIONS
1. High school diploma or GED equivalency.
2. At least two years of experience providing care coordination services, counseling, or case management services.
3. Fluency in both English and Spanish.
4. Have obtained certification in Motivational Interviewing, S-BIRT, MoCA, and Mental Health First Aid.
5. Excellent writing and facilitation skills.
6. Demonstrate understanding of the principles of behavioral and primary health care integration.
7. Knowledge of the Bay Area Native American community with a commitment to serving Native Americans and other vulnerable member populations including LGBTQ2S populations.
8. Must be able to provide TB and Physical clearance prior to start date.
9. Able to furnish Vaccination history prior to start date dependent on role.
10. BLS/CPR certification must be obtained prior to start date and kept current at all times.
11. If in recovery, 3 or more years of sobriety.
12. Knowledge of funding, community resources/services and clinical standards is required.
13. Experience working with vulnerable, underserved, homeless and transient populations.
14. Must meet standards of character under PL 101-630, section 408, Character Investigation, subsection (a) and PL 101-647, section 231, Requirement for Background Check, subsection (c), and agree that employer can contact the last two employers, the sex abuse detective division of local law enforcement and Child Protective Services of the last two counties in which the person has lived or worked to inquire as to the suitability of the person to work with children.

PREFERRED QUALIFICATIONS
15. Certified as a Community Health Worker.
16. Current knowledge of Federal/State regulations relative to social work and Housing and Community Development; or willingness to learn about Federal/State regulations relative to social work and Housing and Community Development.
17. Cultural knowledge related to Indigenous populations of the SF Bay Area.
18. Bilingual in English and another threshold language.
19. Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate.
20. Working knowledge of evidence-based psychosocial treatments for common mental health disorders, when appropriate.
21. Experience working with members who have co-occurring mental health, substance abuse, and physical health problems.

Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.
Note to Applicants: Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment.
Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC.
EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors.
Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations.
Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.