Front Desk Attendant - HCAP

Summary: The Front Desk Attendant is responsible for the daily operations of the entrance of the facility. The Front Desk Attendant will provide quality customer service adhering to Park District of Highland Park standards at Hidden Creek AquaPark and Rosewood Beach. Hours of position are weather dependent.

Essential Duties and Responsibilities:

Include, but not limited to the following. Other duties may be assigned.

• Perform daily opening and closing tasks and checklists.
• Perform accurate financial transactions and operate Point-of-Sale efficiently.
• Perform membership status look up, check-ins, and renewals.
• Cleaning and organizing front desk and front office areas.
• Assist with and perform group/party rentals and check-ins.
• Assist with front desk reports.
• Initiate and follow emergency procedures as outlined in the facility Emergency Action Plan (EAP).
• Perform all job tasks within the rules and guidelines of the District’s safety program.
• Field and answer patron questions to the best of their ability.
• Greet patrons and provide professional and positive customer service according to Park District standards.
• Must fulfill all department training requirements.

Qualifications:  Must be 16 years old or more. Must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.

Classification: Seasonal, non-exempt

Wage Range: $15.50 - $18.25 per hour

Benefits: Access to some recreation facility usage.

Physical Demands: While performing the duties of this Job, the employee is regularly required to stand; walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions: The Lifeguard works in a climate of an average of 86 degrees Fahrenheit with humidity. He/she must be able to respond quickly and accurately. He/she handles chemicals when performing cleaning tasks.

The Park District of Highland Park is an Equal Opportunity Employer.