Summary: Under the direction of the Recreation Manager or their designee, the Building Coordinator is responsible for the facility and customer service operations during their shift. The employee should possess good interpersonal skills and be comfortable working independently. DCRC Building Coordinator may have the opportunity to work at the Recreation Center of Highland Park as a Building Coordinator when needed.
Essential Duties and Responsibilities
MANAGER ON DUTY
Primary Manager on Duty in the absence of a supervisor.
Responsible for facility operations in the absence of management staff (typically early mornings, evenings and weekends).
Properly administers the policies and procedures for opening and closing Deer Creek Racquet Club and providing building support as needed.
During opening and closing shifts, perform walk through of building, check to ensure the facility is in good order for the day.
Responds appropriately to participant and facility emergencies, including the completion of accident reports in a thorough, accurate and timely manner.
Initiates Emergency Action Plan when needed.
CUSTOMER SERVICE
Provide exceptional customer service.
Be the face and voice of the facility.
Responsible for execution of the Park District customer service initiatives. Follows greeting standards and maintain knowledge of Park District programs and services. Provides accurate information.
Greet customers in a friendly and welcoming manner when entering and exiting the building as well as during all customer interaction. Directs them to the appropriate area. Answers customer & staff inquiries.
Answer and respond to phone calls and voicemails on the Districts main telephone line.
Listen to concerns and respond with facts, while maintaining a positive and professional approach.
REGISTRATION
Process all tennis registration and memberships in RecTrac
Conduct monetary transactions and process all sale transactions.
Process all daily fees such as private lessons, court fees, and inventory.
Check in members and guests
If scheduled to open, count, and verify cash drawers at start of shift.
If scheduled to close, complete daily close-out of Deer Creek Racquet Club POS systems as assigned.
Ensure accuracy on paperwork.
OTHER
Reconcile report discrepancies and problems.
Cooperate and communicate any customer issues during respective shifts with all co-workers.
Handle own coverage of work conflicts with other associates.
Provide 48-hour advance notice of any work schedule changes.
Responsible for neatness, accuracy and balancing of all work processed.
Perform other Park District related work as assigned.
Supervisory Responsibilities: None
