Human Resources Manager, Romain Automotive Group

PURPOSE OF JOB:

This position is an individual contributor role responsible for effectively supporting Human Resources initiatives across a broad range of human resources functions, primarily in support of the auto dealerships of the Romain Automotive Group.

JOB DUTIES:

Recruitment

• Develop or implement recruiting strategies to meet current or anticipated staffing needs.
• Ensure timely and effective administration and management for the full recruitment process associated with assigned positions, including:  job analysis, posting and sourcing, candidate review and evaluation, interviews, collaboration and coordination with hiring managers, assessment ordering and interpretation, background checks, drug screens, offer letters, and onboarding facilitation.
• Actively participate in recruitment-related functions such as job fairs, social media marketing, data mining, and creative solutions to unique recruitment-related issues.
• Ensure all documentation and reporting processes are complete and accurate for each hire and that it is timely stored appropriately per company guidelines and procedures.

Employee Relations

• Conduct internal investigations in response to formal complaints, potential policy violations, and employee concerns including proper documentation and recommendations.
• Partner with management to provide information, guidance, support, and training related to business issues.
• Ensure completion of employee-related outside support requests, such as verifications of employment, governmental assistance programs, etc.

Training

• Instruct training classes for in-person and remote attendees, including Orientation and skills-development curriculum.
• Recommend and implement new training content and/or updates to current training content.
• Ensure timely and effective training administration, including employee enrollment, updating and recording training records, responding to training-related inquiries, etc.
• Ensure assigned employees have been enrolled and attend required training courses.
• Ensure cross-training of duties and responsibilities with and for other staff members for support during vacations, leaves, and personal development.

Leave Support & Administration

• Support the leave administration process for assigned types and groups, including documentation, monitoring, reporting, deadline management, communications with employees and managers, etc.
• Facilitate worker’s compensation claims management and reporting for assigned cases.
• Effectively and consistently apply related company policies, procedures, legal guidance, and best practices.

Compliance

• Interpret and explain Human Resources policies, procedures, laws, standards, and regulations.

• Maintain current knowledge of legal compliance associated with Human Resources and facilitate compliance-related initiatives.
• Research and develop recommendations for implementation of legal compliance into existing or newly developed policies and procedures.
• Facilitate mandatory and ad-hoc reporting associated with regulatory issues for assigned business units, such as annual EEO-1, OSHA, etc.
• Actively manage the department’s annual Policy & Procedure (P&P) review cycle.
• Serve as the HR representative on the cross-functional Policies & Procedures Change Implementation Team (PPCIT), as may be assigned.

Human Resources Administration

• Document and update issues and reporting associated with timekeeping systems for our hourly/non-exempt staff.
• Confer with management to develop or implement personnel policies and procedures.
• Update assigned intranet content in areas such as recruitment, training, organization charts, employee handbook content, etc.
• Prepare, maintain, and report on employment records associated with employee changes, job descriptions, etc.
• Actively manage unemployment-related issues by timely and accurately responding to inquiries, providing back-up documentation, tracking, monitoring, and documenting related issues.  Protest charges as appropriate.  Participate and/or coordinate in related unemployment hearings on behalf of the company.
• Analyze data and timely and accurately prepare required and assigned reports.
• Actively research and recommend best practices to help solve unique business issues.
• Participate in miscellaneous HR initiatives, research projects, and special projects, as assigned.
• Facilitate the implementation of HR-related software projects.
• Provide back-up support for Benefits Administration and for sister companies’ Human Resources support functions, as assigned.
• Ensure documentation and procedure manuals or job aids are developed and kept current for all assigned tasks, as well as maintained in shared network locations.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs will require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

Full-Time Employee Benefit Options Include:

• Health, Dental, & Vision Insurance
• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
• Life and Accidental Death & Dismemberment Insurance
• Short- and Long-Term Disability Insurance
• Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
• Paid Time Off for Vacation, Sick, and Holidays
• Employee Assistance Program

This does not necessarily list all responsibilities, duties, requirements or efforts associated with the job.  While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

Education:

• Bachelor-level degree in Human Resources is minimally required.
• SPHR, PHR, SHRM-SCP, or SHRM-CP certification is preferred.

Experience:

• 5+ years of professional, full-time Human Resources experience is minimally required.
• Prior HR experience working with multiple business units in multiple locations is preferred.
• Experience effectively dealing with a variety of issues associated with job applicants, employees, suppliers, and business contacts is required.

Other Knowledge, Skills, Abilities & Competencies:

• Demonstrate a strong professional presence, including a professional personal appearance and a friendly, courteous, customer-centered, and outgoing personality.
• Possess strong communications skills – written, verbal, presentation, active listening, influencing, negotiating, etc.
• Consistently meet and exceed performance expectations, business goals, and business objectives.
• Demonstrate integrity and accountability for the timeliness and accuracy of your work product.
• Demonstrate exceptional organizational skills to effectively handle multiple tasks simultaneously in a fast-paced business setting with competing priorities.
• Possess strong follow-up and follow-through skills to ensure expected deliverables and information are both received and delivered.
• Strong prioritization skills to differentiate and pivot to align with what is most important now when circumstances change.
• Demonstrate initiative to proactively understand the issues, research options and best practices, and provide thoughtful solutions, with or without specific direction.
• Possess curiosity of getting to the root causes of issues and providing actionable recommendations for improvements that are conscious of budgets, resources, culture, and time frames.
• Strong project management skills, with the ability to fully develop a concept, create a detailed action and communications plan, and adhere to deadlines to meet business objectives.
• Tenacity to keep working through business issues with differing approaches.
• Demonstrate an appropriate sense of urgency relevant to the situation.  Escalate areas of importance or concern to management.
• Demonstrate strong research and critical thinking skills by using fact-finding, data, and independent research from a variety of sources to make sound, well-developed business recommendations and decisions.
• Ability to effectively work independently, without constant supervision.
• Demonstrate a strong detail orientation.
• Demonstrate exceptional documentation skills.
• Be a team player in supporting the company, team, and larger departmental initiatives.
• Strong working proficiency with Microsoft applications, including Outlook, Teams, Word, PowerPoint, and especially Excel.
• Strong working knowledge of using databases, Human Resources Information Systems (HRIS), document management systems (DMS), networking, internet recruiting, and related skills.  Prior software implementation experience is helpful.
• Maintain a working knowledge of basic office equipment and software, such as printers, copiers, faxes, scanners, document combination software, e-fax, etc.
• Demonstrate confidentiality in dealing with a wide variety of sensitive personal and business information.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.