KEY PERFORMANCE INDICATORS (KPIs)
KPI
Target
Data Accuracy Rate
100% accuracy in ERP, Adobe Commerce, and Shopify Plus
Order Review Compliance
100% of orders reviewed daily
Error Resolution Time
All discrepancies resolved within 24-48 hours
Product Upload Timeliness
100% of approved products live within timeframes
PCM Question Compliance
100% of products have fully answered PCM questions before entry
Cross-System Synchronization
Zero discrepancies between ERP, B2B, B2C, and marketplaces
Product Enhancement Volume
Optimize at least 50 listings per month
SKU Memorization
Master all 7,000+ SKUs within 6 months
SYSTEMS & SOFTWARE UTILIZED
System
Purpose
VAI S2K ERP
Master system for product data, inventory, and pricing
Adobe Commerce (Magento)
B2B ecommerce platform
Shopify Plus
B2C ecommerce platform
BFC Dakota WMS
Warehouse & inventory data integrity
TrackMax
Pricing validation & analytics
Microsoft Excel & PowerBI
Data audits, tracking, and reporting
DAILY CHECKLIST
? Review all new product submissions and challenge incomplete data.
? Validate 100% of daily orders for accuracy before processing.
? Audit cross-platform data consistency (ERP, B2B, B2C, third-party).
? Enforce PCM question compliance—no empty or vague responses allowed.
? Submit weekly accuracy reports to CIO and Ecommerce Team.
? Escalate any systemic data entry issues immediately.