NEW PATIENT REFERRAL COORDINATOR

Mountain View Hospital is looking for an New Patient Referral Coordinator to join our team!

JOB SUMMARY: Works to ensure that new patients who are referred to Teton Cancer Institute are efficiently appointed and all pertinent information is in place in order to provide the best consultation appointment possible. Coordinates internal and external communications among staff, patients and providers while providing effective and efficient services to patients. Accurately collects, records and ensures distribution to appropriate staff via computer and/or manual systems. Performs clerical and scheduling activities in support of patients and staff.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance

• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off

• Retirement Plans (401K with up to 6% match)

• Earned Quarterly Bonus Program

• Education Reimbursement Program

• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES: (The New Patient Referral Coordinator)

1. Works as a team with other new patient referral coordinators to ensure that all clinic patients are appointed in a prompt and fair manner. Will act as coverage within this pool for others when absent. Will need to be familiar with all TCI providers’ preferences as far as records required for a complete and informative patient appointment.
2. Meet with new patients in-person, via e-mail and/or via phone to obtain scheduling and related information for referrals in a prompt, pleasant and helpful manner. May assist with scheduling referral appointments to include all specialist appointments, surgical appointments, special study appointments, etc. Schedules urgent appointments at the direction of the provider.
3. Confirm appointments with new patients, including any special instructions for the appointment as well as ensuring transportation and/or interpreters are scheduled for the patients, if necessary. Ensures all new patient paperwork is provided and completed prior to appointed time.
4. Verify necessary information and records in the medical record. Ensure the patient’s medical record and any diagnostic tests are received and/or sent to clinic prior to appointment.
5. Communicate with providers, medicals assistants, admissions staff, and patient financial counselors on any changes or updates to information previously received. Follow and complete New Patient Checklist.
6. Accurately enter all referral data into the MVH information systems ARIA, Cerner) and update established patient files, as necessary.
7. Participates in educational programs, in-service meetings and all other meetings as required.
8. Follow up on post referral appointment correspondence with providers, medical assistants, admissions staff, patient financial counselors and patients regarding results, lab or clinic notes and charts and financial information.
9. Responsible for correspondence with patient regarding missed appointments and/or lack of response to referral recommendation.
10. Provide support to front office personnel in the performance of their duties; perform similar and incidental duties as assigned by supervisor.
11. Goes through fax queue and monitors ARIA message queue.
12. Answers inquiries regarding new patient appointments.
13. Maintains patient confidentiality at all times.
14. Responsible for knowing hospital policies and being familiar with hospital services.
15. Other Duties as deemed necessary.

About Mountain View:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Education/Certification: High school diploma or general education degree (GED). Basic course in medical terminology preferred.

Experience: Minimum of one year related experience necessary in order to gain knowledge of scheduling processes and procedures. Minimum of one year customer service experience preferred. Minimum of six months experience in an oncology clinic preferred.

Equipment/Technology: Ability to use hospital/clinic EMR and operate basic computer functions and software.

Language/Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Able to speak professionally and compassionately to new patients. Seeks feedback and gives others constructive feedback.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Mental Capabilities: Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to prioritize tasks.

Interpersonal: Ability to work well with others in a team environment.

Performance: Ability to maintain professionalism at all times and be efficient in time management and prioritizing. Due to the sensitivity of this position, must always adhere to HIPAA compliancy