REFERRAL COORDINATOR

Mountain View Hospital is looking for a Referral Coordinator to join our team!

JOB SUMMARY:    

Coordinates internal and external communications among staff, patients and providers, while providing effective and efficient service to patients.  Accurately collects records and ensures distribution to appropriate staff via computer and/or manual systems. Performs clerical and scheduling activities in support of patients and staff.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

1. Meet with patient’s in-person, via e-mail or via phone to obtain scheduling and related information for referrals in a prompt, pleasant and helpful manner.  Schedules appointments from outside sources. Schedules urgent appointments at the direction of the provider.
2. Confirm appointments with new patients, including any special instructions for the appointment interpreters are scheduled for the patients, if necessary.
3. Verify necessary information and records in the medical record.  Ensure the patient’s medical record and any diagnostic tests are received and scanned into the electronic medical record prior to appointment.
4. Communicate with providers, medicals assistants, admissions staff, and patient financial counselors on any changes or updates to information previously received.  Follow and complete New Patient Checklist.
5. Accurately enter all referral data into the information system (MediTouch and CPSI) and update established patient files, as necessary.
6. Participates in educational programs, in-service meetings and all other meetings as required.
7. Responsible for contacting patient regarding missed initial appointment. 
8. Provide support to front office personnel in the performance of their duties; perform similar and incidental duties as assigned by supervisor.
9. Goes through faxes and mail from referring providers daily.
10. Answers inquiries regarding patient appointments.
11. Maintains patient confidentiality at all times.
12. Responsible for knowing hospital policies and being familiar with hospital services.
13. Other Duties as deemed necessary.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Education/Certification:  High school diploma or general education degree (GED).  Basic course in medical terminology preferred.

Experience:  Minimum of one year related experience necessary in order to gain knowledge of scheduling processes and procedures.  Minimum one year customer service experience preferred. Minimum six months experience in a medical office preferred.

Equipment/Technology:  Ability to use hospital/clinic information system, and operate basic computer functions and software.

Language/Communication:  Ability to effectively communicate with patients in a professional manner. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.  Fully shares information and expresses ideas, opinions and reaction constructively.  Seeks feedback and gives others constructive feedback.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Mental Capabilities:  Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Interpersonal:  Ability to work well with others.