Education/Certification: Required any of the following: RN or LPN license in good standing, experience in acute care and or intensive care preferred but not required.
Experience: Preferred 3 years or more of experience in the health care industry including but not limited to clinical care, use of an EHR for documentation and or chart reviews. Quality reporting experience and previous experience with clinical processes and patient care a major plus. Experience with analytical environments (e.g., data warehouse, business intelligence, SAP, etc.) knowledge of process improvement methods (i.e. LEAN, Plan Do Study Act). Previous experience working in a team centered environment would be largely beneficial to the candidate.
Equipment/Technology: Use of computers and Electronic Health Record software is required. Experience with spreadsheet and database applications like Excel, Business Objects, SQL. Experience with clinical operations, billing and reporting requirements also preferred, but not required.
Language/Communication: Medical record review/abstraction knowledge in multiple specialties. Excellent collaboration, interpersonal, meeting facilitation, presentation, written, listening, and verbal communication skills. Ability to identify and report trends in data that could indicate a process/procedure change needs to take place. Use of problem solving and planning skills with the Clinical Nurse Reporting Supervisor, to improve the quality metrics for the hospital(s). Dynamic presentation skills and ability to develop clear and presentable documentation required.
Mathematical Skills: Ability to do basic math and understand percentages, graphs, statistics.
Mental Capabilities: Strong attention to detail, problem solving, and organizational skills. Able to define problems, collect data and deal with stressful situations in a tactful professional manner. Knowledge of how to apply analytical methods and data to health care problem spaces
Interpersonal: Demonstrates evidence of a team player attitude, communication, education, and collaboration skills. Proven ability to assist the team with creative problem solving. Uses a customer service oriented approach with a focus on building relationships with people at all levels of the Organization(s).
Performance: Effective organizational skills with the ability to manage numerous concurrent tasks and priorities in a highly complex environment. Strong work ethic, Self-directed achiever, who identifies opportunities to drive value and takes the lead.